Question about Creative Labs ZEN Vision:M Digital Media Player

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Creative Zen Vision: 30GB

Hi, I am having trouble with my Creative Zen Vision M 30 GB player in that it is not recognized by any computer anymore. When I plug it in, the player powers on automatically and begins to recharge, but it does not appear anywhere on my computer. I have tried this on several other computers with the same result: no detection of the player. The only time it worked was when I bought in Australia and put music and videos on it with my friend's computer. Since then, no luck anywhere else. I contacted Creative and tried the following: first, I got into Recovery mode and performed disk clean-up. No result. Then, I formatted the hard drive. The only result, of course, is that I lost all the files on the player. Then, Creative support suggested I download new firmware and re-install that. I did, but of course that was useless because the computer does not detect the player in the first place. I read on one of the threads on your website that I might have a problem with the motherboard. Please advise!

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  • Anonymous Oct 11, 2008

    my zen is docked

  • Anonymous Apr 29, 2009

    i did the exact same thing you did and now i have the exact same problem, and i'm not really worried about charging it b/c i cant get it to work in the first place



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If it doesn't connect to the computer or doesn't charge you most likely have a broken logic board. there is a creative zen repair guide, if you want to try to replace it yourself. part is on ebay. if it is stuck on the creative screen or stuck at rebuilding library: hold the reset button on the bottom as you turn it on, that will make it boot to the recovery menu, there you choose "format all". that will wipe out the music but after that it will not get stuck on rebuilding library anymore.

Posted on Apr 29, 2009


I'm having the same problem except mine doesn't charge!

Posted on Oct 11, 2008


No....was that supposed to be a question?

Posted on Oct 09, 2008

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The screen stuk on creative screen

Posted on Oct 09, 2008

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1 Answer

Creative zen vision m 30gb not identifed by computer

Hi your USB port is damaged or the USB cable is bad.

If you need any more help, parts or your player repaired you can contact me threw my repair service web page by e-mail, phone or off eBay at Thanks

Dec 19, 2010 | Creative Labs Zen Vision Digital Media...

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Problem in Zen Vision m:30GB, It has been locked,no operation


Look at the power switch at the top. You have probably turned it all the way to the left when you turned it on. It has a locked position to keep it the settings from being changed by acident when it is in your pocket

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My USB port, no longer recognizes the Creative M, yet it charges it the same way?

If you can't connect through USB anymore (also no reaction on you computer and no sign of connecting on the screen of the player),
you are going to need a new logic board. I know only one place that repairs creative zen players and sells the parts besides ebay obviously. If you just want to get the music out you can stick the hard drive on an iPod video logic board (they are compatible) and use a utilty like sharepod to extract the music.

Apr 19, 2009 | Creative Labs Zen Vision Digital Media...

1 Answer

I cannot use my ZEN Vision M 30GB

Make sure you have at least Windows Media Player 10 installed on your computer.

Aug 21, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Problem transferring MP3s to Zen Vision 30GB

I have a Zen Vision M 30G, and this is what worked for me.(Widows XP home Edition. First you're going to want to transfer all your files back to your PC to back them up. I've found that even though you can't transfer from your PC to Zen, you can transfer from Zen to PC. Connect your player, and after your Pc recognizes it go to My Computer>click on your player, it should show up as "storage media.">then you right click on it, then select "reformat." A warning should pop notifing that you will lose all you data. Click yes, It should take less than a minute to complete. So essentially you have just wiped your Mp3 player's hard drive clean. Now transfer all your backed up files back to your player.

Aug 16, 2008 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

Zen vision m not recognized

Same problem. Solved by downgrading Windows Media Player to v.10. Do it through Control Panel and click Remove WMP11 and WMP11 runtime. Restart, connect your player and if not recognized do go to Control Panel=>System=>Hardware tab=>Devices. Find Portable Devices drivers in the menu and click Uninstall MTP device. If still not detected, go to Control Panel=>Detect New Hardware and run that. The player should connect automatically. WMP 11 has a glitch that disallows 3rd party MTP players. Intentional or purposeful? Ask B. Gates.

Jul 22, 2008 | Creative Labs Zen Vision Digital Media...

1 Answer

Freezes everytime I turn it on

Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize

Dec 20, 2007 | Creative Labs ZEN Vision:M Digital Media...

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Creative Labs 30GB Zen Vision:M

To put songs on your creative, just use the software that came on the cd. If you don

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