Question about Dell 962 Photo All-In-One InkJet Printer

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Dell AI0 926 All in One shows Clear Paper Jam with no paper in it.

I ran out of paper. I put new paper in - not to much or two thick - when I went to print it gave me the "clear paper jam then press check". I have looked everywhere for a jam - nothing. I have unplugged, turned off and on and re-booted. Comes up with same message and the exclamation point flashing. HELP

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  • mcababe000 Nov 26, 2008

    mine says that i have a "clear paper jam" but i can not find one.

  • rebecca-flan Dec 15, 2008

    I have the same problem and have even uninstalled the printer and reinstalled it and still has clear paper jam.

  • tinkmrkp Jan 20, 2009

    I put new paper in the printer not to thick or thin and once i pressed start to print the picture i needed for my project it told me it had paper jam and to press the check button after fixed. So i tryed to look inside to see were the paper was jamed and i couldn't find anything and everything seemed fine so i started the printer again and it still said the same thing. i looked in there alot of times and i couldn't think of anything else to do to fix it.

  • Anonymous Feb 17, 2009

    i ran out of paper i got some not to much and not too little then i printed then it said i had a paper jam

  • kelsey333 Feb 21, 2009

    paper jam with no paper... the problem went away until i ran out of paper, then said i had a jam again. I took out the paper, and looked for a jam, i took out the ink cartriges and put them back, but I can't figure it out

  • JJSPARKY07 Mar 17, 2009

    I ran out of paper. I put new paper in - not to much or two thick -
    when I went to print it gave me the "clear paper jam then press check".
    I have looked everywhere for a jam - nothing. I have unplugged, turned
    off and on and re-booted. Comes up with same message and the
    exclamation point flashing.



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I put my hand inside and found something clicked just below the right of the first two rollers. THen it worked i think whatever clicked must have gotten stuck but i dont know why

Posted on Feb 21, 2009


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1 Answer

Red light is constantly blinking and when try to print, there is always a paper jam

Every time there is paper jam, the printer knows the job is not completed and hence tries to re-print after the paper is removed and cover is shut.

Clear the print job from computer.
Power off the printer and Clear the paper jam (if any)
I would try to use different tray. The paper pickup roller in one path may be worn out.
eg Sheet feeder or multipurpose tray.
Load paper in new tray
Set the application to use new tray

Ensure you sue the right thickness (gsm) of the paper. Quality of paper is crucial. Too thin; too thick can affect functioning.

Mar 16, 2016 | Ricoh Aficio Sp 3300DN Laser Printer

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My dell printer shows error after I have cleared the paper jam.

Try and check the ink or maybe the paper is scrunched up smooth them out.. If this doesnt work then sorry this all i can do XD

Apr 04, 2013 | Dell 1250c Color LED Laser-Class Printer...

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Dell all in one printer shows paper jam and I don't see any.

mine does that too, take all the paper out, turn it off, put paper back in restart your computer and try again. if you haven't tried this, sometimes it works. sometime i had to clear all doc. and start all the way from scratch.

Jul 27, 2012 | Dell Office Equipment & Supplies

1 Answer

I have a dell 948 all in one printer, clear paper jam then press check. There is no paper jam. I have follow instruction and site recommendation, ran printer software, problem still exist, please help

This is a known issue with Dell all in ones.

It's a problem with the power supply inside the unit.

If you were in the middle of a print job, though, and it jammed, do recheck as I've been caught out
with a paper jam where a tiny partical of paper was doing the jam. Look carefully before contacting Dell support.

Dec 31, 2010 | Dell 948 All-In-One InkJet Printer

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Photo paper jam what thickness of photo paper should i use for a hp photosmart 8250 i keep getting jammed up and think the paper is to thick

Be sure and check the printing properties before printing. make sure that you specify the kind and thickness of the paper. This way the printer expects that thickness when printing. Sometimes, glossy paper makes the printer jam easily. Try putting around 25 regular paper on bottom of special paper and see if that helps.

Sep 13, 2009 | HP Office Equipment & Supplies

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Canon MP460 Paper Jam

this is only a possible solution.make sure the paper is between 17  to 24 pounds thick.i once had a jamming problem and it turned out to be the printer which canon replaced under warranty.but in the process i learned paper thickness can make a difference. i was recommended 20 pounds by a staples employee.i hope this helps you.

Apr 07, 2009 | Canon PIXMA MP460 All-In-One InkJet...

1 Answer

Jamming problem

try this
  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.

alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Mar 06, 2009 | Canon PIXMA MP460 All-In-One InkJet...

1 Answer

Paper Jam

Open the tray and cover. Look out for any paper inside the cover.

Close the cover and tray firmly. Then check for a test page.

Let me know if I can assist you further. Don't forget to vote the solution.


Sep 25, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Jammed paper


one day I had similar problem. Just after changing black catridge, printer shows me jammed messeage.

I was almost crazy!! of course there's no paper jam!!

However, ... I found 1 big roache.. .. deep in the printer..
after remove that with thick paper, jam meesage has gone.

So, I suggest you do the everything in manual you can do when the message come up, if not solved, use thick paper such as broshure..(right?) and put it strongly into the paper tray.

good luck.

Nov 20, 2007 | Canon PIXMA MP510 All-In-One InkJet...

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