Question about Dell 962 Photo All-In-One InkJet Printer

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Dell AI0 926 All in One shows Clear Paper Jam with no paper in it.

I ran out of paper. I put new paper in - not to much or two thick - when I went to print it gave me the "clear paper jam then press check". I have looked everywhere for a jam - nothing. I have unplugged, turned off and on and re-booted. Comes up with same message and the exclamation point flashing. HELP

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  • mcababe000 Nov 26, 2008

    mine says that i have a "clear paper jam" but i can not find one.

  • rebecca-flan Dec 15, 2008

    I have the same problem and have even uninstalled the printer and reinstalled it and still has clear paper jam.

  • tinkmrkp Jan 20, 2009

    I put new paper in the printer not to thick or thin and once i pressed start to print the picture i needed for my project it told me it had paper jam and to press the check button after fixed. So i tryed to look inside to see were the paper was jamed and i couldn't find anything and everything seemed fine so i started the printer again and it still said the same thing. i looked in there alot of times and i couldn't think of anything else to do to fix it.

  • Anonymous Feb 17, 2009

    i ran out of paper i got some not to much and not too little then i printed then it said i had a paper jam

  • kelsey333 Feb 21, 2009

    paper jam with no paper... the problem went away until i ran out of paper, then said i had a jam again. I took out the paper, and looked for a jam, i took out the ink cartriges and put them back, but I can't figure it out

  • JJSPARKY07 Mar 17, 2009

    I ran out of paper. I put new paper in - not to much or two thick -
    when I went to print it gave me the "clear paper jam then press check".
    I have looked everywhere for a jam - nothing. I have unplugged, turned
    off and on and re-booted. Comes up with same message and the
    exclamation point flashing.

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I put my hand inside and found something clicked just below the right of the first two rollers. THen it worked i think whatever clicked must have gotten stuck but i dont know why

Posted on Feb 21, 2009

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