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DISK DRIVE NOT FOUND - Lexmark Printers & Copiers

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Posted on Oct 05, 2008

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Solution for Hp laser jet 500 error code 99.09.67


I found this on HP's website
First, Power Off the printer, remove the formatter board (the assembly where you connect the thumbdrive) and check that the Solid State Drive looks properly connected. Reinstall the formatter and turn the printer ON.
Based on what you described, the printer will boot into a 99.09.67 Error.
When you are in the Error screen, you are actually in the BIOS of the printer.
+ Press the OK button and you should see a menu (the same one I believe you are navigating to load the code).
+ Go to Administrator -> Format Disk -> Press OK
+ Once done, connect the USB Thumbdrive previously loaded with the latest FW found in the HP.com web page (be sure the code is saved in the root partition of your drive, it must be a FAT16 or FAT32 file system. Be sure the thumbdrive is a simple one and not a U3 type of drive -- the one that behave as a CD and as an external drive).
+ Go to the Download menu -> Load through USB thumbdrive --> OK
+ Pick the file with the code and press OK.
+ Once it finishes, power off the printer, remove the USB Thumbdrive and Power On the printer.
The printer should go to Ready after some minutes (there may be automatic powercycles while in this process).
Be aware that when formatting the disk, you will lose any third party application you may have. You will need to reinstall them if that is your case.
If after these steps your printer still boots in a 99.09.67 error then probably your Solid State Disk is failing and you will need to call service for further actions.

Feb 26, 2015 | HP Printers & Copiers

2 Answers

Hp designjet t1100 blank hard drive installation


Unfortunately I had a similar issue with an HP A0 printer. The Hp 'Engineer' could not fix it. The hard drive had failed and there is a complete new hard drive with software loaded available but only through Hp.

Feb 27, 2014 | HP Designjet T1100ps Printer

1 Answer

When we try to scan a paper for sending it with email, we get the following faillure : cc3-113-0031603, it says that we don't have enough empty space on our hard disk. How can we fix this?


Hi, there are many ways you can free up space on your hard drive:

- Run the Windows Disk Cleanup utility. It can be found by right-clicking on your hard drive under Computer or My Computer and selecting Properties. This program can delete temporary files, setup files, and other unnecessary files.

- Uninstall old programs that you no longer need. Look through the list of installed programs (in the Control Panel) and see which ones you no longer have any use for, such as outdated printer drivers or games you stopped playing long ago. Next to each program you'll see how much disk space it is taking up.

- Empty your Recycle Bin.

- Move music, video, and picture files off of your hard drive onto removable media such as a CD or DVD.

Jan 11, 2011 | Brother Printers & Copiers

1 Answer

Please give me solution for the hard disk error [ E 602 - 001, 002 ,003 ] in canon ir 8500 . i need the full suport of this problem


The wiring is faulty (short circuit, open circuit, disconnection). The installed

system file is faulty. The hard disk drive is faulty. The main controller

PCB is faulty.

Condition

0001 A fault is detected in the mounting of the hard disk when the system

on the hard disk is started up using the BOOT ROM.

0002 The appropriate system file cannot be found on the hard disk when

the system on the hard disk is started using the BOOT ROM.

0003 A sector error occurs on the hard disk when the system on the hard
disk is started up using the BOOT ROM.

Nov 15, 2010 | Canon imageRUNNER 8500 Copier

1 Answer

I put a Hitach DVD-ROM/CD-RW drive into my computer. This was to replace a a DVD-ROM drive. Windows XP seems to have found a driver for it without my intervention (unfortunately I have various system...


Restart your computer.
When you see "Press DEL to enter SETUP",
press the 'DEL' key.
Stay in 'SETUP' mode.

Now, insert a disk into the tray, and close the tray.
If it stays closed, then your DVD-drive is working OK.
If it re-opens the tray, you have a hardware problem with the DVD drive. If your drive is less than one year old, it's probably still under "warranty". Exercise the warranty, and get it replaced.

May 26, 2010 | Printers & Copiers

1 Answer

395 Service Engine Error


Hello kieran,

This might help you. I found this on one printer forum.

-----------

From the manual:

Fuser Drive and Contact Cam System Service Check
Error Code 993: Indicates the cam sensor has not been activated.
The sensor activates when the fuser drive motor turns the cam disk.
If the fuser drive motor does not turn on, or the drive parts are not
operating, go to A.
If the fuser drive motor turns and appears to be operating properly,
and the cam is turning, go to B.
If the fuser drive motor turns and appears to be operating properly,
and the cam is not turning, go to C.

A The fuser drive system is not operating properly.
FRU Action
1 Fuser Assembly
Fuser Drive Motor
Fuser Motor/Paper
Feed Motor Carriage
Unit Motor Cable
Engine Board
Check the fuser assembly internal drive gears
for binding, or broken or worn teeth. If a
problem exists, repair or replace the fuser
assembly.
Remove the fuser drive motor from the stay
assembly, leaving the motor cable connected
to the motor. Turn the printer on, but do not
allow the motor to touch other areas of the
printer. Verify the motor turns during POR. If it
does, the problem is most likely in the motor
mounting stay assembly. Go to step 2.
Check the motor for shorts between the case
and each motor winding. If a short is found,
replace the motor.
Note: Damage to the engine board may result
from a shorted motor.
Check the motor for open windings. If found,
replace the motor.
Check continuity of the fuser motor/paper feed
motor/carriage unit motor cable.
• If incorrect, replace the cable.
• If correct, replace the engine board.
2 Motor Mounting Stay
Assembly
(Fuser Drive Parts)
Check the fuser drive gears, gears C3-1, C3-
2, the clutch spring, motor drive gear, gear C2
and C4 for signs of chipped gear teeth, worn
parts, or improper operation. If problems are
found, repair as necessary.
Check the cam gears and solenoid for proper
operation and signs of broken or worn gear
teeth or damaged parts. If found, repair or
replace the motor mounting stay assembly.

B The fuser drive system is operating properly and the cam disk is
turning.
FRU Action
1 Cam Sensor (PH16)
Engine Board (M4)
SN Cable
Be sure the cam sensor is mounted correctly
and locked into place.
Check the following voltages on the cam
sensor:
Pin # Signal Voltage Voltage
Voltage Disc in Disc Out
1 (Orange) +5 V dc +5 V dc +5 V dc
2 (Brown) -CCSENS +5 V dc 0 V dc
3 (Green) GND 0 V dc 0 V dc
Note: The voltage on pin 2 should vary, as the
cam turns from approximately 0 V to +5 V dc.
• If the voltage on Pin 1 is incorrect, check
the cable. If incorrect, replace the cable.
• If the cable is good, replace the following
FRU's in the order shown:
1.Cam sensor
2.Engine board
3.SN cable

C The fuser drive system is operating properly and the cam disk is
not turning.
FRU Action
1 ContactCam
Solenoid
CRF Cable
Engine Board
Check the solenoid for proper operation,
making sure it picks during POR cycle.
Disconnect the solenoid and check the
resistance on the solenoid cable. It should
measure approximately 65 ohms. If incorrect,
replace the solenoid.
Check the voltages on the solenoid cable
connector.
Check the following voltages on the contact
cam solenoid cable connector:
Pin # Signal Voltage Voltage
Voltage Static Picked
1 (Red) +24 V dc +24 V dc +24 V dc
2 (Black) -SL2ON +24 V dc 0 V - +24 V dc
Note: All voltages are approximate.
If the voltage on Pin 1 is incorrect, check
continuity of the CRF cable to the cam
solenoid.
• If incorrect, replace the cable.
• If correct, replace the engine board.
2 Motor Mounting Stay
Assembly
Check the clutch spring, clutch boss, clutch
disk and gear C4 for signs of wear, broken
teeth or binds. Repair or replace the motor
mounting stay assembly if a problem is found.

Normaly the fuser is not turning - check the cleaner pad is not jammed in too tight. Then replace the fuser drive block 12G1348.

----------------

Jul 29, 2009 | Lexmark C510 Laser Printer

1 Answer

Refuses to install with Vista


I found this at the manufacturers site:

1. Go to Computer and select the drive that the printer driver disk is in.
2. Right click on that drive and select explore.
3. Choose the M400 driver folder, and right click on the setup option.
4. From the right click menu options select RUN AS ADMINISTRATOR.
5. Proceed with the installation.


If this doesn't work, I also found a PDF that gives a few more tips.

May 10, 2009 | G7 Productivity Systems VersaJette M400...

1 Answer

Error message 993, what is this?


that is a fuser drive error on printers. it is the part that fixes the ink to the paper.
i have a check for you but is not an easy fix.
if fuser drive is gone will cost approx £12 to replace.

Fuser Drive and Contact Cam System Service Check
Error Code 993: Indicates the cam sensor has not been activated.
The sensor activates when the fuser drive motor turns the cam disk.
If the fuser drive motor does not turn on, or the drive parts are not
operating, go to A.
If the fuser drive motor turns and appears to be operating properly,
and the cam is turning, go to B.
If the fuser drive motor turns and appears to be operating properly,
and the cam is not turning, go to C.

A The fuser drive system is not operating properly.
FRU Action
1 Fuser Assembly
Fuser Drive Motor
Fuser Motor/Paper
Feed Motor Carriage
Unit Motor Cable
Engine Board
Check the fuser assembly internal drive gears
for binding, or broken or worn teeth. If a
problem exists, repair or replace the fuser
assembly.
Remove the fuser drive motor from the stay
assembly, leaving the motor cable connected
to the motor. Turn the printer on, but do not
allow the motor to touch other areas of the
printer. Verify the motor turns during POR. If it
does, the problem is most likely in the motor
mounting stay assembly. Go to step 2.
Check the motor for shorts between the case
and each motor winding. If a short is found,
replace the motor.
Note: Damage to the engine board may result
from a shorted motor.
Check the motor for open windings. If found,
replace the motor.
Check continuity of the fuser motor/paper feed
motor/carriage unit motor cable.
• If incorrect, replace the cable.
• If correct, replace the engine board.
2 Motor Mounting Stay
Assembly
(Fuser Drive Parts)
Check the fuser drive gears, gears C3-1, C3-
2, the clutch spring, motor drive gear, gear C2
and C4 for signs of chipped gear teeth, worn
parts, or improper operation. If problems are
found, repair as necessary.
Check the cam gears and solenoid for proper
operation and signs of broken or worn gear
teeth or damaged parts. If found, repair or
replace the motor mounting stay assembly.

B The fuser drive system is operating properly and the cam disk is
turning.
FRU Action
1 Cam Sensor (PH16)
Engine Board (M4)
SN Cable
Be sure the cam sensor is mounted correctly
and locked into place.
Check the following voltages on the cam
sensor:
Pin # Signal Voltage Voltage
Voltage Disc in Disc Out
1 (Orange) +5 V dc +5 V dc +5 V dc
2 (Brown) -CCSENS +5 V dc 0 V dc
3 (Green) GND 0 V dc 0 V dc
Note: The voltage on pin 2 should vary, as the
cam turns from approximately 0 V to +5 V dc.
• If the voltage on Pin 1 is incorrect, check
the cable. If incorrect, replace the cable.
• If the cable is good, replace the following
FRU's in the order shown:
1.Cam sensor
2.Engine board
3.SN cable

C The fuser drive system is operating properly and the cam disk is
not turning.
FRU Action
1 ContactCam
Solenoid
CRF Cable
Engine Board
Check the solenoid for proper operation,
making sure it picks during POR cycle.
Disconnect the solenoid and check the
resistance on the solenoid cable. It should
measure approximately 65 ohms. If incorrect,
replace the solenoid.
Check the voltages on the solenoid cable
connector.
Check the following voltages on the contact
cam solenoid cable connector:
Pin # Signal Voltage Voltage
Voltage Static Picked
1 (Red) +24 V dc +24 V dc +24 V dc
2 (Black) -SL2ON +24 V dc 0 V - +24 V dc
Note: All voltages are approximate.
If the voltage on Pin 1 is incorrect, check
continuity of the CRF cable to the cam
solenoid.
• If incorrect, replace the cable.
• If correct, replace the engine board.
2 Motor Mounting Stay
Assembly
Check the clutch spring, clutch boss, clutch
disk and gear C4 for signs of wear, broken
teeth or binds. Repair or replace the motor
mounting stay assembly if a problem is found.

Normaly the fuser is not turning - check the cleaner pad is not jammed in too tight. Then replace the fuser drive block 12G1348.

Feb 25, 2009 | Ricoh Aficio GX3050N Printer

1 Answer

Gx3050n error code 993 what is this?


that is a fuser drive error on printers. it is the part that fixes the ink to the paper.
i have a check for you but is not an easy fix.
if fuser drive is gone will cost approx £12 to replace.

Fuser Drive and Contact Cam System Service Check
Error Code 993: Indicates the cam sensor has not been activated.
The sensor activates when the fuser drive motor turns the cam disk.
If the fuser drive motor does not turn on, or the drive parts are not
operating, go to A.
If the fuser drive motor turns and appears to be operating properly,
and the cam is turning, go to B.
If the fuser drive motor turns and appears to be operating properly,
and the cam is not turning, go to C.

A The fuser drive system is not operating properly.
FRU Action
1 Fuser Assembly
Fuser Drive Motor
Fuser Motor/Paper
Feed Motor Carriage
Unit Motor Cable
Engine Board
Check the fuser assembly internal drive gears
for binding, or broken or worn teeth. If a
problem exists, repair or replace the fuser
assembly.
Remove the fuser drive motor from the stay
assembly, leaving the motor cable connected
to the motor. Turn the printer on, but do not
allow the motor to touch other areas of the
printer. Verify the motor turns during POR. If it
does, the problem is most likely in the motor
mounting stay assembly. Go to step 2.
Check the motor for shorts between the case
and each motor winding. If a short is found,
replace the motor.
Note: Damage to the engine board may result
from a shorted motor.
Check the motor for open windings. If found,
replace the motor.
Check continuity of the fuser motor/paper feed
motor/carriage unit motor cable.
• If incorrect, replace the cable.
• If correct, replace the engine board.
2 Motor Mounting Stay
Assembly
(Fuser Drive Parts)
Check the fuser drive gears, gears C3-1, C3-
2, the clutch spring, motor drive gear, gear C2
and C4 for signs of chipped gear teeth, worn
parts, or improper operation. If problems are
found, repair as necessary.
Check the cam gears and solenoid for proper
operation and signs of broken or worn gear
teeth or damaged parts. If found, repair or
replace the motor mounting stay assembly.

B The fuser drive system is operating properly and the cam disk is
turning.
FRU Action
1 Cam Sensor (PH16)
Engine Board (M4)
SN Cable
Be sure the cam sensor is mounted correctly
and locked into place.
Check the following voltages on the cam
sensor:
Pin # Signal Voltage Voltage
Voltage Disc in Disc Out
1 (Orange) +5 V dc +5 V dc +5 V dc
2 (Brown) -CCSENS +5 V dc 0 V dc
3 (Green) GND 0 V dc 0 V dc
Note: The voltage on pin 2 should vary, as the
cam turns from approximately 0 V to +5 V dc.
• If the voltage on Pin 1 is incorrect, check
the cable. If incorrect, replace the cable.
• If the cable is good, replace the following
FRU's in the order shown:
1.Cam sensor
2.Engine board
3.SN cable

C The fuser drive system is operating properly and the cam disk is
not turning.
FRU Action
1 ContactCam
Solenoid
CRF Cable
Engine Board
Check the solenoid for proper operation,
making sure it picks during POR cycle.
Disconnect the solenoid and check the
resistance on the solenoid cable. It should
measure approximately 65 ohms. If incorrect,
replace the solenoid.
Check the voltages on the solenoid cable
connector.
Check the following voltages on the contact
cam solenoid cable connector:
Pin # Signal Voltage Voltage
Voltage Static Picked
1 (Red) +24 V dc +24 V dc +24 V dc
2 (Black) -SL2ON +24 V dc 0 V - +24 V dc
Note: All voltages are approximate.
If the voltage on Pin 1 is incorrect, check
continuity of the CRF cable to the cam
solenoid.
• If incorrect, replace the cable.
• If correct, replace the engine board.
2 Motor Mounting Stay
Assembly
Check the clutch spring, clutch boss, clutch
disk and gear C4 for signs of wear, broken
teeth or binds. Repair or replace the motor
mounting stay assembly if a problem is found.

Normaly the fuser is not turning - check the cleaner pad is not jammed in too tight. Then replace the fuser drive block 12G1348.


Feb 25, 2009 | Ricoh Aficio CL1000N Printer

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