Question about Philips 42PF9966 42 in. HD-Ready Plasma Television

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Green screen I have a philips plasma screen, 42 inch that is 1080i, and works great, however, recently I bought a playstation three and hooked it up, games play great. when I went to play a blue ray it plays, but the characters and screen are all green, with some red. what could be causing this? I have tried 3 different HDMI cords and it is always the same. I am stumped.

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  • jaufder Nov 11, 2008

    I have this exact same problem, with this exact same model of Philips plasma. My games and other menu screens look fine, but it's a hulk-green tinge on anything blu-ray. I'm calling Best Buy and i'm just going to have them figure out what to do about it, since I paid $400 for a 4-year protection plan on this TV.

  • matthewadams Dec 26, 2008

    Same here. Spent an hour with Sony Playstation tech support & Philips tech support. Playstation seems to be fine (no green on blu-ray disk playback on another HD TV in the house) with the same cords. Philips recommends a firmware update, but doesn't guarantee that it'll fix the problem. Since my TV is out of warranty, it'll cost $95 for a service tech to show up, plus the cost of any necessary repairs, if any.

    I'd rather do the firmware update myself, but my model (42PF9966/37) doesn't have a usb port -- only a proprietary port labeled "Service". Anyone know how to upgrade the firmware using the proprietary port?



  • matthewadams Jan 31, 2009

    Hi Jon,

    I just had GeekSquad out to the house and didn't get the same outcome as you. Can you give me details so that I can share your outcome with my local BestBuy so that I can also get an $800 credit towards a new one? My email is matthew (at) matthewadams (dot) me. I think I can make a case that if they do it for one person, they should do it for all.


  • jaufder May 11, 2010

    Posting back to my own comment. I thought this may have something to do with the various formatting options on the Philips. I was getting the green screen issue under "widescreen" setting under the display options. I changed it to "Automatic", and got a great picture on the Philps....BUT--I got confident and figured, while I'm at it I should update my PS3 firmware. I successfully updated firmware, and now no matter what format I try on the Philips, I'm back to the all green picture on blu-ray....

    Still hoping for someone to post a solution!!



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Thanks for the information Tvrepairtech--that's about what I had figured, I just didn't have the technical understanding to know for sure.

I eventually did figure out a way to make the Philips and the PS3 play nicely together, although it's somewhat annoying to enact.

If you start with everything OFF, and turn on your PS3 with the auto-start option selected, whatever DVD you're trying to watch will start up. Do not turn on your TV yet (hence the need for auto-start since you can't see your PS3 menu screen). Once you've given your PS3 about 30s to start up and go into the DVD, go ahead and turn on your TV. This ordering of startup seems to get around the Philips always going to green screen. I also found that, alternatively, you can use a receiver in the middle of the PS3 and the TV to perform the same function--go through the same process with the *receiver* off, and you get the same results, even if the TV is on behind the receiver during the process.

This is a very clunky way of watching a movie, but it works. I was able to convince Best Buy that the TV was not working as it should, and they junked it out and gave me an $800 credit towards a new TV, which of course works fine with the PS3. After paying $3300 for the Philips, $400 for the 4-year warranty, and spending about 8hrs of my time dealing with Best Buy, I'm not sure who got the better end of the warranty deal.


Posted on Jan 08, 2009

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I am a TV repair technician and what you are experiencing with your plasma and PS3 is a HDMI compatibility problem. The Philips plasma and the PS3 electronic handshaking (EDID) are not right. This happens alot with an older version of HDMI like 1.1(Philips Plasma) and a newer version of HDMI 1.3 (PS3). A tv firmware or PS3 firmware update will not resolve the problem. I would recommend using the HD component video cables and that should work just fine for playing High Definition BluRay movies.

Posted on Jan 08, 2009

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