I'm attemping the MagicJack. I have a new DECT 6.0 phone. My computer does not recognize it, even though I followed the directions. I went to their website and they wanted $38 just define the probl

Magic Jack does not quite work as good as advertised. Sometimes it makes a difference which USB port you have it plugged in. I installed one a couple of years ago and I am trying to go by memory. With your computer running plug in the magicjack. The blue light should come on. I think I looked at "My Computer" and it shows up as taking two drives probably E: and F:. If I remember correctly, I opened them up and found a magicjack icon that I then dragged it down to my "Start" button. That way it tries to start magicjack on every startup of the computer. I takes a long time for magicjack to load when you start the computer. It also ties up all resources and you can't use you computer for anything else for about 3-5 minutes. I really don't understand why it takes so long, something they don't tell you on the commercials. I have an older computer, about 8 y,o. that I have mine plugged into. That is almost all I use this computer for, other than some bookkeeping and sort of a server for our house. The magicjack does not have quality sound, but somedays it works rather well. I mainly have it for a fax line. Hope some of this may help you.