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Connect the phone to a computer, remove the memory card (if one is in) and sim card and use the SEUS (Sony Ericsson Update Service) program to try an update on the phone. (you can just search SEUS on google to download), follow the instructions and see if that helps. If not, turn the phone off, hold the 2+5 keys, plug in the USB and wait 15 seconds while still holding 2+5. Once this is done (you will not see any notification on your phone so count to 15) remove the USB, remove and reinsert the battery and power it on. Either of those methods should reset the phone, but recommend attempting the SEUS method first. The 2+5 keys is only intended to be accessed by phone engineers. But just so you know in future, don't click Factory setting next time, click master reset. This will remove everything barring what is on your memory card and sim card.
had this same prob for one month.but it is now solved.......... u have 2 update ur phone software to solve dis.. but if u r using a unlocked version,u have to again unlock it(after the software update) i think u can understand my englease.. software update available in http://www.sonyericsson.com/cws/support/phones/topic/updateserviceapplication/k800i?cc=gb&lc=en
Use SETOOL Lite to reflash your phone's software again, there is no need to use the updater more cause it's useless. http://forums.se-nse.net/index.php?showtopic=13115
Download it read the instructions and reflash the phone. It will be ok after that.