Laptop is 5 months old. Just tried to switch it on (ok last time I used it) and now I get lines down the screen, then it goes black and nothing else happens. Power is on, indicator lights are showing blue, but nothing on the screen at all - help! I couldn't switch it off, so I took the battery out and then put it back, tried again, but same problem.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
take out the battery, then take out the memory. Put one of the two memory modules back in, and turn it on. If everything looks ok, shut down and put the other one back and try again...if everything is ok...then ok. If it doesn't work after the first one, let me know...
Although I usually offer advice on backing up files or recovering them, I have been asked a lot lately how my 3 year old laptop still runs 1:45mins on a standard battery when many peoples 1-2 year old laptops can barely last an hour.
Simply put, most people do one of two things wrong. Both are common misconceptions and easy to remedy. First I've heard countless people tell me they pop the battery out of their laptop and toss it in the desk drawer until needed, often months. Second I have been told by more people than I can count that they leave their laptop plugged in 24/7 for most of the year.
Bottom line, although popping it out and leaving it in the drawer is less harmful to it's lifespan, both ideas are wrong.
The shelf life of most unused lithium batteries is shorter when unused than ones being used properly. The lifespan of a battery that is constantly being trickle charged is even shorter.
Most batteries in modern laptops are 4-6 cells, designed to give about 2 hours of charge and should last 3-5 years with charge life starting to degrade in the third year.
A "stored battery" has only 3 years of shelf life due to extended times sitting discharged and one that is trickle charged 24/7 may burn out in as little as a year.
Many laptop manufacturers have taken measures to improve this but ultimately the best thing for your battery is to use it. If you currently run you laptop plugged in 24/7, unplug it every night after you shut it off, then when you start it in the morning, let it run an hour before plugging it back in. This will give the battery both down time and exercise.
If your battery is in a drawer somewhere for safe keeping, put it back in the laptop, run it down then charge it over night and run it down then recharge it one more time. Store it back in the drawer charged and repeat the cycle at least once a month.
These tips will help drastically improve you batteries performance over time. My 3 year old laptop only ever got 2 hours of battery life and still gets 1:45 with no power saving measures, give it a try.
1. Save all your important files and documents to an external storage device, e.g usb memory. 2. Turn off (Shut down) the laptop. 3. Turn on your laptop and hit the F8 key repeatedly until the Advanced Boot Option Screen appears. 4. Click "Repair Your Computer" 5. Select it, then press ENTER 5. choose your country and click OK 6. On the "System Recovery Options Screen" click "Restore Application" which is the last option. 7. Follow the on-screen instructions 8. When prompted, click on "Full Factory Recovery" 9. "Next" 10. Click "Yes" 11. Wait for a while, it takes some time and seems nothing happining but dont worry. 12. After a while, when the recovery is completed, click "Finish" Hope this will help.
If this line is contineous then it would be a screen damage to your pc but if line doesn't appear all the time or screen flickers on a particular area of lcd or completely, it might be data cabel issue with it.
There are many reason's why you are facing that problems. To deal with it, make it sure that your laptop is having a good ventilation and not overheated. You must have the ventilator so that it will blow away the heat of the processor and cooling down the hot laptop. Because if the assigned temperature reach the computer will get slow and freeze. Another reason is also the viruses, these viruses will make your computer slow and freeze so you must have anti-virus and latest or updated virus definition.
1. When turning on your laptop tapping F8 and then select safe mode. To select you can press arrow up or down and when highlighted the safe mode press enter. In some cases there are appearing on your screen while loading just press enter, ok or yes. Try saving or back up your documents or files to your flash drive, external drive or second hard drive ( Partition hard drive). After back up, Click start and programs and accessories and system tools and look for system restore. System restore has the capability to restore your computer to a good and working condition. Just select the date example you have mentioned that it was 3 months old. Meaning to say that you purchased it last November or December so click that month and select the day then click ok this will take an hour and this will automatically restart and check after loading if still having freezing.
2. Most of the laptop has the recovery software insert it to your cdrom drive and run the recovery. Follow the screen and this process will also restore your computer to a working condition but this delete or erase your entire data. That is why you have to back up first before performing restoring.
The old screen has a screen issue, then replacement appears to have a bad backlight. If possible, RMA the replacement, if bought as is, well, a learning experience. With Portable prices starting in the $400's I'd say it is time to cut your losses and put your money toward a new system.
A month from purchase you shouldn't even bother yourself with this.
Their problem.... give the shop/samsung a call.
If you have no reason to suspect any cable problem, and a different input device(other than the DVD) doesn't affect it, don't waste time and get on the phone.