I put it on charge with the corrct charger and a funny smell came from the unit, i un-plugged straight away but the unit appears dead, the bad thing is it is only 4 months old but we can't find the receipt so we will have to pay to get it fixed, has anyone else had this problem?
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Re: TOMTOM RIDER V2
Internally , the Rider is very similar to other tomtom models . From what you describe it sounds like your charger has gone faulty ( quite common ) . There is a sensing wire that goes from the charger to the plug tip to check the voltage is at 5v . If this sense wire becomes detached or broken then the charger will increase the voltage and unfortunalely , in turn fries 2 chips inside your TomTom . ( these are numbers U24 and U25 in most tomtoms ) . Its not possible for a standard electronics technician to repair these as it need someone experienced with these tiny components and also requires use of special tools and soldering techniques. You will have to have it repaired by either TomTom or a suitable TomTom repair centre . Even then , if the blown chips have got really hot then it's possible they have burnt the circuit board tracks and in this case a repair isn't possible. Throw the existing charger away as if you do get it repaired plugging that one in could easily cause your TomTom to blow again. You can check the voltage output of your charger using a multimeter which would probably confirm what I say above . Sorry to be barer of bad news.... Good Luck
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Power board is faulty, repair or replace. Workshop repair required. Oh, stop plugging a charger into the USB socket. It doesn'tlike it, thats for data transfer only. The round pin socket is the charger port
It appears that the battery will not hold a (good) charge anymore. If it is still under warranty, contact TomTom to address that problem. They may replace the unit for you. It is not unusual for (rechargeable) batteries to loose it's capability to hold a good charge if it is plugged in (to a power source) all the time, even while it is not in use.
If your TomTom GO/ONE/RIDER is frozen, won’t turn on or does not
behave as it should, it can be fixed by resetting or restarting your
TomTom device. A reset will not delete any data from your device, with the exception of SMS messages on TomTom GO500/700.
your GO/ONE/RIDER to the power charger. If you have a power charger,
use it to power your TomTom GO/ONE/RIDER. If you do not have a power
charger, make sure that the battery in your TomTom GO/ONE is fully
charged. Note: You need to charge your GO/ONE for at least 2 hours using the 12-24V cigarette lighter adapter.
your GO/ONE/RIDER. To reset the unit, you simply have to push a
straightened paper clip (or something similar) into the RESET hole on
On TomTom GO 910/710/510, the RESET hole is located on the bottom of the device.
On TomTom GO 700/500/300, the RESET hole is located on the bottom of the device with the word RESET right next to it.
TomTom ONE, the RESET hole is located on the bottom of the device, with
the word RESET right next to it (just below the SD card slot).
TomTom RIDER, the RESET hole is on the bottom of the device, behind the
SD card door. When opening the SD card door you will see the RESET hole
on the left, right underneath the SD card slot.
Your TomTom GO/ONE/RIDER is now reset. Finally, press and hold the power button for 2 seconds.
My Rider 1 is showing the same sympton. Was working fine now I can't get past the initial "Tomtom" screen.
Does it power up when connected to the mains charger?- No, need to prod reset and then turn on manually.
Does it switch on when connected to the bike cradle? - No, only sign of life if by manually turning on but only get as far as the Tomtom screen, not the main menu.
*Procedure for charging the Battery from a USB Connection: Turn the unit off. Plug in the USB. (That turns the unit on). Turn the unit off before the maps load and before you get the 'computer picture'. Otherwise, you can't turn the unit off. Maintenance Mode: Step 1. Turn your Nuvi unit off, remove any SD cards from the SD card slot and make sure that the unit is not plugged into any computer. Step 2. Place a fingertip on the upper left hand corner of the touch screen and keep it there while turning the unit on, a prompt should read " Do you really want to start in maintenance mode?" Step 3. Select the yes button. Step 4. Enter your PIN if enabled. Step 5. Main Maintenance Mode screen should have 4 selections: System information View Diagnostics Clear User data Clear Waypoints Step 6. After some selections the unit should reboot and you check to verify unit after rebooting.Diagnostics Mode: Pressing and holding on the Trip Computer Speedometer (above) will bring up nine diagnostic pages.