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Try entering the last 4 digits of your phone number. If that doesn't work, then you (or someone else) has changed the lock code. If that's the case then you may need to bring it into the Sprint store for them to unlock it.
If you know your original lock code, take it in to your service provider, each code is diffrent and can only be programed manually, if you dont know your original lock code you will have to sacrific all info pics,mess,numbers, etc. by a reset... I can guide you through the steps to erase all if you lost your Unlock code, or switch back to nam1 if you know your lock code, ( when you switch back, if security is on automatic lock, password is required) intial programing code is not your Unlock code.