Question about HP DeskJet 5740 InkJet Photo Printer

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HP Deskjet5740 keeps showing black cartridge is not compatible-blinks

A few days ago I was printing from an online site, and it started blinking(the off/on button), and stopped printing. I turned it off. A few days later it worked fine. Today, I was printing and it worked fine for about 100 copies. I went to an online site(scholastic.com) to print. It printed a few pages, then stopped, started blinking and now it says the black cartridge is not compatible with the printer, yet it is the same kind I have used for the past year. I have done lots of printing in the past year from various free online sites, yet have had this printer only a few years. What do you think? Do I need a new printer?
I am not located near anyplace that I can bring it to. I'd have to mail it in.

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hello lotsaprint, ipang
Few days ago i had the same problem with my hp 3920 color photo printer. All i did is removed the cartridges one by one and the problem was solved. Try removing the color cartridge first, then switch on the printer see i the problem is solved the cartridge contacts must be dirty. clean it with soft tissue (dont use any liquid) and reinsert the cartridge. If the problem persists u may need to replace the cartridge. Check with a new one if u can borrow one from anyone b4 u buy.
Repeat the same procedure with black cartridge if necessary. If u r new and need guidance for removing the cartridge, then do the following.
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3). Switch off the printer and remove the power cord.
4). push the cartridge gently downwards to detach.

Close the cover when u r done with above mentioned.
For more info see the user guide u go with the printer.

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1 Answer

I am having HP Deskjet 3920 Printer. When i try to print any documents, it will show an error message that " The Triclor cartridge is incorrectly installed" , although still it will print color prints...


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May 02, 2009 | HP DeskJet 3940 InkJet Photo Printer

1 Answer

Blinking teardrop light blinking


Blinking drop light on HP6122 signifies an ink cartridge is out of ink. There are two cartridges -- color (larger of two) and black (smaller of two). Blinking drop light only indicates either, but not which. HP6122 service software and print driver are available from HP website http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=83027&lc=en&cc=us&dlc=en&lang=en&cc=us. HP6122 service software has a printer maintenance utility which includes ink cartridge monitor. Use the maitenance service utility to determine which (or both) cartridge is out of ink. With cartridge replacement, printer should automatically print test page, then reset and be ready for printing from your computer. To clear printed documents from print que, open the HP6122 print que via control panel > printers > double-click on HP6122 driver to show que > select document tab > select cancel.

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1 Answer

The yellow light blinks and it won't print


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Jan 21, 2009 | HP Deskjet 870cse Printer

1 Answer

All lights keep blinking!tried unplugging and reinstalling.Dead?


If the Resume c00121686.jpg light continues to blink and the print cartridge cradle does not move to the right side of the printer, try these solutions:
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  • Verify that no obstruction prevents the print cartridge cradle from moving freely on the rod.
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If the problem persists, contact HP Customer Care.

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1 Answer

The printer apear to be dead!


Buttons and lights on the printer Two buttons and three lights are located on the front of an HP Deskjet printer.
  • The lights tell when the printer is working or when it needs attention.
  • The buttons help control the printer.
Buttons and lights Purpose c00123886.jpg POWER button and light Push the POWER button to turn the printer off and on. When lit, the light shows that the printer is turned on. c00123889.jpg RESUME button and light The light blinks when there is a problem with paper. When the problem is corrected, press the button. c00123892.jpg Print cartridge light The light blinks when there is a problem with a print cartridge. When the problem is corrected and the top cover is closed, the light will stop blinking. Troubleshooting blinking printer lights Blinking lights Reason c00123895.jpg

All lights are off. The printer is off (asleep).

Press the POWER buttonc00123886.jpg to turn the printer on.

The printer should turn on automatically when a print job is sent to it. c00123898.jpg

The POWER (top) light is on. The printer is idle.

The printer is ready to print a document. c00123900.jpg

The POWER (top) light is blinking. The printer is busy printing.

Allow enough time to print. When a document has many fonts or graphics or uses complex color such as a color photo, it takes longer to begin printing. c00123902.jpg

The PRINT CARTRIDGE (bottom) light is blinking. Possible causes:

  • The front cover is open. Make sure the front cover is completely closed.
  • The print cartridge is missing. Make sure the print cartridge has been installed correctly.
  • The print cartridge is broken or incompatible. Lift the front cover, and wait for the print-cartridge cradle to slide out. Check the part numbers on the print cartridge:


Black: 51645A

Color: C1823D,

If the print cartridges are compatible and correctly installed, they may be defective. Try replacing the print cartridges.

If none of the above suggestions fix the problem, and, if the error message still occurs, it may be a hardware failure. Call the HP Customer Support Center.










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4 Answers

HP PSC 1350v Check Print Cartridge Light


Check the date on your ink cartridge.  I bet it has expired. If you put in a "new"cartridge but it is even an HP one with an older date, it may not work.
I had my printer stop in the middle of a print job.  It was printing fine and suddenly would not print.  So I refilled the cartridge with an ink kit I had on hand and reinserted it--no go!  Then I opened a remanufactured cartridge (office depot) I had bought some time ago and inserted it.  No go, despite the fact I could see ink coming from the jets.  I finally gave up and bought a new HP ink cartridge, and it worked just fine.  But it bugged me why the new one would work and the other two that seemed just fine would not.

Later I learned that HP has a chip that reads the expiration date on the cartridges and that is what keeps those old ones from printing.  I found one trick of setting my date on my computer back to a year earlier than the exp date on the cartridge.  I saw the date on the remanufactured one I had tried earlier was 2005, so I set my computer date to today date but year 2004.  After forcing me to do print alignments several times and take the remanufactured cartridge out and put it back, I got it to print just fine.  And that 2005 cartridge that would not work earlier is what I am printing with right now.
Be advised, though, if you try the date setback, that HP printer will buck and try every way to not let you use that old cartridge.  You must say no to reflashing if HP tries to pull that on you.  And you will take out and put back that same cartridge multiple times and keep printing alignment sheets 3 or 4 times before you are successful.  But, if you persist, you can get it to work.

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