Question about Hayward Navigator Pool Cleaner

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Hayward pool vacuum cleaner problem

The unit will go along fine then slow right down. At this time you notice that only one side seems to be working. After a little time it will start working properly for about 2metres and then slow down again. This slow period lasts fro approx. 20sec. Because only ne side works for a period of time the unit seems to do small circles. This suction is set right. The flaps have been changed and so to the feet.
Any suggestions?

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  • Anonymous Oct 27, 2008

    Same problem, except the hose tangles up always in the shallow end. Mine is the Ultra model.

  • Anonymous Jan 04, 2009

    it goes two to three feet then flips over, doesn't want to move fast, and its a new filter.

  • Anonymous May 02, 2009

    This product is a nightmare piece of ****.

  • Anonymous May 04, 2009

    My unit is having the same problem. I dismount it and check to see if something was broken or loose inside or if an object was stuck inside but I did not found anything. All looks ok, and I still have the problem. We need help from an expert with previous experience fixing this problem. Please.

  • catsheba7 May 19, 2009

    The navigator goes two or three feet and tips over on its side.



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With this vacuum, start from the simplest possible problem and then work your way through. Process of elimination. Flip it over and see if the feet are all the in good shape. Also look to be sure that the springs that are below each of the feet are actually connected. Where they connect, the tabs break off and then the spring doesn't snap and that side of the vacuum will drag or go in a circle or not move at all. If that look s okay, you need to check the bearings to be sure they're okay. If one side goes you'll experience the same problems you've described. If they are tight, no bearings falling out then check the pods. That's the long sections where the feet and wings attach to the vacuum. As a general rule if you replace the pods, you should replace the Aframe as well. Not difficult and the parts will run $110-$125 for an entire bottom kit which includes everything that has been described above.

Posted on Dec 07, 2008

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Posted on Oct 05, 2008


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1 Answer

Can the Navigator be adjusted for the speed?

The Speed of a Navigator is adjusted by water flow. There is no adjustment on the unit itself. The more flow through the unit the faster it will go. If the unit moves too fast or too slow proper cleaning may be sacrificed. The proper flow can be achieved using the flow meter that comes with the unit.

Many pools are set up with multiple shut-off valves in front of the pump. These regulate flow from bottom suction lines, skimmer suction lines, and vacuum suction lines. If you have these valves, make sure the valve on the line the vacuum is attached to is fully open and then adjust the flow by closing off the other valves slowly until proper flow is reached. This is where the flow meter is used.

If there are no valves and the Navigator is moving too fast, an in-line valve is also supplied with the unit and can be used to regulate the flow. This valve is installed between the vac hose and the port where the vacuum is connected to the pool (side port or skimmer).

Sep 11, 2014 | Hayward Navigator Pool Cleaner

2 Answers

I have 7 year old Hayward ProSeries, S-244S, H/R Sand filter. I've notice that when I vacuum the pool, dirty water returns to the pool. I've backwashed and the spider gasket is fine. No sa

sand filters only have limited filtration. If the dirt is very fine such as dead algae, it will go right through the filter. Use a clarifier to help give the filter finer filtration. Do not vacuum until you can see what you are doing, then vacuum on 'waste'

Sep 19, 2012 | Hayward SAND FILTER, PRO SERIES

1 Answer

Hayward Navigator just had shoes and wings replaced. Everything seems to be working but moves extremely slow, even when suction is increased.

Did you have the turbine and A-Frame inspected or the gear box at the back of the cleaner looked at? Hayward Navigators are 100% repairable and most every pool store carries every single part to make the repairs. If these parts are also worn down, you will notice performance issues with your cleaner.
Before we assume the worst, lets run the cleaner through a few inspections.
Simple Troubleshooting for your Hayward Navigator When It Is Not Moving

The most common reason the Hayward Navigator stops moving is there is something blocking the mouth of the cleaner. Pull the cleaner out of the water while the equipment is turned off and make sure the cleaner is not clogged with debris or plugged with a pool toy. Also, make sure that all the internal components are properly installed.

Not Enough Suction - Next, verify that there is enough suction to allow the cleaner to work properly. While the pool equipment is on, lift the Hayward Navigator to just below the surface of the water and feel to see if there is a reasonable amount of suction getting to the cleaner. If there doesn't seem to be enough pressure, make sure all baskets are clear of debris, the main pool filter is clean, and that the diverter valve is open to the pool cleaner.

Small Debris Inside the Navigator - If there seems to be enough suction getting to the Navigator, but the pods are not moving back and forth, there is probably some small debris inside the cleaner that is stopping the turbine from moving. In order to remove any debris from inside the cleaner, remove the small access cover from the bottom of the cleaner by loosening the one screw until the plate pulls off. Use your fingers or the hose to clean the inside of the cleaner out.

If following these simple troubleshooting tips doesn't correct your cleaner issue, there is probably a mechanical issue. Take your cleaner into a local swimming pool retailer or have a service company out to assist (though most pool stores will not ever charge you for labor to make repairs!)

Thank you for posting your question on Fix Ya! I hope to have been of some help to you regarding this issue and if you need some additional clarification, please feel free to let me know what happened with your cleaner! We also appreciate your feedback in letting the world know if you were satisfied with our help!

The Ugly Pool Guy

Dec 11, 2010 | Hayward Navigator Pool Cleaner

2 Answers

Doesn't seem to be travelling around the pool as good as it originally did. it is approx 15 months old

I have owned 2 phantoms over 5 years. Most likely the problem is with the hose. The Phantom's hose will invariably need repairs over time. The hose swivels break and leak causing the pressure to drop. Even one leak will cause the cleaner to slow substantially.

The pressure gauge that came with the cleaner is very helpful. It will tell you if it is a pressure issue or the cleaner itself. Check your hose swivels and joints to look for leaks. Next check the filter screens (one near wall and one in the back of the cleaner). Finally, look at the hose's connection to the wall. The culprit is likely one of the above hose related issues.

Dec 09, 2010 | Hayward Phantom Pool Cleaner Complete with...

1 Answer

The cleaner stop at the step and does not move

If it is working fine and only getting caught up on the steps, I would recommend installation of a front bumper. (see pictures below). Because of the flat headed design of the cleaner and the sometimes poor design of the steps in the pool, the cleaner will just sit there and work against the step. The bumpers help transition the turn and keep the cleaner moving along the path. Our Ugly Pool Technicians run into this issue fairly often.
First thing is first! Lets do some basic troubleshooting of the cleaner:

Cleaners depend on several factors to make them operate. There must be enough water flow past the turbine. Use a vacuum gauge to measure the vacuum in the cleaner hose. You should have 1" vacuum per section of hose.

Second, the four small "shoes" must be able to grip the pool surface. Make sure that the "shoes" are not worn out and that the surface of the pool is not slippery because of a buildup of algae. Note: some algae is clear, be sure to feel the underwater pool surface.

Third, the shoes and "pods" must be working correctly. Any wear in the "drive train" can cause problems. To check for wear, hold the left and right "pods" in your hands and firmly, try to rock the pods. All force on the pods should be transferred to the turbine and no "play" should be evident.

As a test, hold the cleaner by the hose. Keep the cleaner below water with the pump running. Hold the cleaner off the bottom of the pool and observe, the cleaner should: rotate right - not rotate - rotate left - not rotate - rotate right - etc. All the time, the "pods" should be kicking. If you can reach under the cleaner and stop the pods with your hand, there is either excessive wear on the internal parts or inadequate suction. Remember to check the vacuum reading before calling for assistance.

The hose might be too short.

  1. Check to see that the hose extends two full sections past the furthest point in the pool.
  2. Check to see that the return line(s) are not affecting the cleaner's movement.
  3. Use the vacuum gauge to measure the vacuum in the cleaner hose. You should have 1 inch of vacuum per section of hose.
  4. Check the shoes, wings and flaps for wear.
  5. Check the rear flap adjuster, and move it to the I position.

As a test, hold the cleaner by the hose. Keep the cleaner below water with the pump running. Hold the cleaner off the bottom of the pool and observe, the cleaner should: rotate right - not rotate - rotate left - not rotate - rotate right - etc. All the time, the "pods" should be kicking. If the cleaner is not doing the "test" movements, it should be taking in and rebuilt. You can do this yourself or take the cleaner to your local retail store for assistance.

Please give us some feedback on how we were able to help you out!

-The Ugly Pool Guy,



Dec 09, 2010 | Hayward Navigator Pool Cleaner

1 Answer

The cleaner has slowed down and seams to turn only in one direction???

Make sure that you are getting even water pressure on both side. These automatic pool cleaners, if they get an obstruction on one side, will not have the adequate pressure to maneuver properly and will only go in one direction.

Jul 05, 2010 | Hayward Aquabug Above Ground Pool Cleaner...

1 Answer

The pool cleaner seems fine-no diaphram issues but I think someting must be down the line because of how slow it is-how do I reverse(blow out) what ever is there?

With these automatic pool cleaners, it is not likely going to be cause by something stuck in the line. First, check your water flow with your flow gauge and adjust if necessary. Your owners manual should show you how to do this. Let me know if you need a copy. If that is not the problem, check the throat of the cleaner for a blockage. It will not be in the hose, but very close to the mouth of the machine. Make sure your shoes and wings are working properly and are not worn, also.

Jul 01, 2010 | Hayward Navigator Pool Cleaner

1 Answer

Pump loses presssure when automatic pool cleaner is installed

If you have outtake valves post filter (versus intake pre-filter and motor) you could try choking those down to reduce flow back to the pool but maintain pressure through your pump and filter...

Aug 26, 2009 | Hayward 1HP Super Pump II Inground Pool...

1 Answer

Can I keep my hayward navigator working permanently? I was told that if I keep it working permanently it can be damaged. Is it true?

Yes just be sure the suction is not up to high. Many people beleve that in order for your cleaner to work it must zip around the pool. Your cleaner has hours of run time to clean the pool and a slow even pace is recomended. If youadjust your suction to the cleaner just till the pump starts to make noise then back it off your probally adjusted just right. If the suction is kept high so the cleaner runs fast it will pull harder to the floor wearing parts and causing the unit to work harder also wearing parts. The idea of the cleaner is to slowley go about cleaning your pool not the money out of your wallet. In my humbel oppion you have the best cleaner on the market. Ck with your local and see if they have any promotions. I worked in a store that ran a two weak promotion every summer called Hayward Days and we would give away wings and feet for the cleaners so people would bring them and we could keep them aware of the importnance of maintance over repair.

Aug 04, 2009 | Hayward Navigator Pool Cleaner

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