Question about Kenmore Elite 45986 Front Load Washer

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Kenmore Front load washer #417, basket assembly fell out

Rob Says:
October 4th, 2008 at 10:39 pm Complete basket/drum/motor assembly falls out of machine!!! Anyone else have this problem aside from the spider assembly corroding?
I was at Sears this morning, then called service for problems with our Kenmore front loader Mdl#417-41142000. They told me they were unaware of any problems. Just found this site. The two springs that suspend the plastic tub cut through the eyelets on the tub, the oneside completely through. The tub/motor assembly fell to the bottom of the machine denting out the side of the washer. We had a sears repairman out a while ago and he told us 1,500.00 for repair. Also said any damage to the motor or electronics or anything else would be my responsibility, materials,labor. He was persistant upon getting my credit card number to start repairs. When he said he couldn’t troubleshoot any electronic damage until we paid to have a whole new tub assembly installed, only then could they check to see if the controls or motor had been damaged. I asked about worse case senario to repair, he told me over 2,000.00. I conveyed that this model was purchased for 849.00, a little over 2 years ago and now is selling for 549.00 new. I asked if there was any rational in spending 1,000 to 2,000 dollars to fix a machine that you could buy new for $549.00. And why Sears would not just replace the machine not to waste my or his time. He persued my credit card to start repairs and I told him to get out of my house. I have been looking for problems with this model and just found all the complaints, I couldn’t find complaints these last 2 years. An honest sears sales person at one of the hardward stores told me to go to corporate for complete replacement. I called today and got the major run-a-round. Now I know why. hasEML = false;

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  • ribose Oct 05, 2008


    I recieved your advice on the compressor switch repair for the kenmore frig, thankyou. The washer has been sitting in the basement for two years, have spent many hours trying to get sears to repair it. (could't throw out a 2 1/2 year old $849.00 appliance. We ended up buying a non sears brand washer. When I was at sears talking to a very honest sear sales person about the frig breaking and the washer in the basement, she told me that sears should replace the washer with a new one, and that the tub/drum assembly had a 10 year warranty. If they didn't replace it, she said to go higher up in the company until I found someone with ethics. Still searching. We bought high end sears appliances to take care of our family just like our parents. Our first appliances were sears hand-me-downs that serviced 2 generations. Obviously, they are making expensive disposible appliances today. We don't have the disposible income to buy new appliances every few years or support the sears repairman.



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Hi. thanks for the question. i would go to Sears customer service .and demand a replacement washer

Posted on Oct 05, 2008


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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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The bad news is, the spinner support cannot be purchased separately. It comes as a complete assembly with the basket which is covered by at least a 10-year warranty. The most frustrating fact is that the spinner support is not covered by the same warranty even though they come as an assembly which costs at least $500, a non-economical repair to invest.

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I have a zanussi washer/dryer but lately its making so much noise !! its driving me nuts please tell me what it could be ?? thanks


Thanks for using FixYa. If your washer is a front load washer then check these things if it is making noise--
The bellows is a rubber sleeve that seals the suspended outer tub to the stationary cabinet front at the tub opening. Its purpose is to provide a water tight opening into the tub that can be sealed by the cabinet door, yet allow flexibility for the oscillation of the tub during the wash and spin cycles.
Outer Tub Assembly
The outer tub assembly is supported by two suspension springs and stabilized by two air shock assemblies. A cement counter weight is mounted to the front of the outer tub by screws. A counterweight is molded into the rear half of the outer tub. These counterweights prevent excessive oscillation of the entire suspended assembly during an unbalanced spin cycle.
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The spin basket is constructed of stainless steel. The circumference of the basket is perforated to allow water to flow through it as it revolves. A heavy steel shaft is pressed into the spin basket support which is then bolted to the basket. The spin basket assembly is entirely supported by two ball bearings pressed into the rear of the outer tub. A large drive pulley is mounted to the free end of the shaft that extends through the rear of the outer tub. There are three plastic vanes mounted to the spin basket to aid in the washing action during the wash cycle. The rotation of the spin basket provides both the washing action during the wash cycle, and water extraction during the spin cycle.

High pitch "jet engine" noise--A certain amount of motor whine is normal during the spin cycle.

Rattling and clanking noise--
• Foreign objects such as coins or safety pins may be in drum or pump. Stop washer and check drum. If noise continues after washer is restarted, objects may be in pump.
• Belt buckles and metal fasteners are hitting wash drum. To prevent unnecessary noise and damage to drum, fasten fasteners and turn items inside out.

Squealing sound or hot rubber odor-- Washer is overloaded. Do not overload washer. Stop washer and reduce load.

Thumping sound— Heavy wash loads may produce a thumping sound. This is usually normal. If sound continues, washer is probably out of balance. Stop washer and redistribute wash load.

Vibrating noise--
• Washer is not resting firmly on floor. Move washer so it rests firmly on floor. Adjust leveling legs. NOTE: Some shaking of the washer is normal without moving across the floor. See INSTALLATION INSTRUCTIONS for details.
• Shipping bolts and foam blocks have not been removed during installation. See INSTALLATION INSTRUCTIONS for removing shipping bolts and foam blocks.
• Wash load unevenly distributed in drum. Stop washer and rearrange wash load.

Please do rate the solution and revert for further assistance.



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Overfilling loads can cause small objects like pins, coins, and small socks to get between the tub abd Basket of your washer.

The basket is held onto the rear half of the outer tub simply by the bolt to the main pulley.
Remove the bolt, remove the pulley, and the basket shaft should slip right out of the bearings of
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Simply shining a light around between the basket and outer tub should confirm that there is something in there, since you have access to do this with
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Front - loader: Remove Bellow,wbwdbgtqbsqkfbgxgtqsskgwtqkq,vi/kdtfgttdqxkfqrdrrdq/1/1303472/5961857/image45926img-or.jpg

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