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My system did an automatic update. Now I get a message that says that my backweb-137903.exe has been moved and so my HP center does not load. I looked for the file but it is not present on my PC. I also get a message that windows installer has been moved or is not present

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This error message probably occurred, because a spyware removal application incorrectly detected the Updates from HP Connections or Compaq Connections client software (developed by BackWeb Technologies), as spyware and improperly removed it. Since only part of the client software was removed, the errors displays because the software cannot fully open when Windows starts. Updates from HP or Compaq Connections is a messaging service that comes pre-installed on HP and Compaq desktop computers. The service provides product notices, support updates, tips, and special offers specifically for your model of HP or Compaq PC. If you no longer want to use Updates from HP or Compaq Connections, HP or Compaq Connections can be uninstalled through Add/Remove programs. If you still want to use HP or Compaq Connections to receive information regarding your PC, complete the following steps: CAUTION: Performing a System Recovery replaces system files and original software with the files that originally came with the PC. This process may move or remove certain files, like those stored in My Documents. Before performing a System Recovery backup important files and the files stored in the My Documents folder.Be prepared to reinstall software that was not originally included with the PC. You will also need to reconfigure an Internet Connection and obtain all critical Windows Updates, Virus definition updates, and anti-spyware updates. To resolve this error, reinstall the Updates from HP/Compaq Connections client software by performing a standard recovery:

  1. Remove all connections from the PC except keyboard, mouse, monitor and power cable. If any internal hardware such as a video card, or sound card has been added, they should be removed or disconnected.
  2. Restart the computer and press the F10 repeatedly after the logo screen appears.
  3. Click Next when prompted.
  4. Read and respond to the screens to recover the computer.
After the computer is recovered and you have completed the setup, you can do any of the following items to prevent the error message from displaying:
  • Adjust the settings in the spyware removal application to bypass the Updates from HP or Compaq Connections client software.
  • You can uninstall the Updates from HP or Compaq Connections client software before using your spyware removal application: Uninstall Updates from HP or Compaq Connections client software by clicking Start , Control Panel , Add/Remove Programs , Updates from HP/Compaq Connections , and clicking the Remove button. NOTE: If you remove the Updates from HP or Compaq Connections client software, you should visit the product support page for your PC model, HP Support and Drivers Search , for the latest information and software updates.
HP does not consider HP or Compaq Connections spyware software. If spyware removal software detects BackWeb as spyware and you would still like to remove HP or Compaq Connections, it should not be removed through the Spyware removal software. Instead, uninstall BackWeb using Add/Remove Programs as shown above.

Posted on Oct 05, 2008

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Posted on Jan 02, 2017

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