Question about Gateway Computers & Internet

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9/2007 my daughter purchased a Gateway notebook and a Netgear router. She opted to not secure the network through the router at that time. I recently purchased a Gateway notebook and am using my daughter's router. On 9/14/08 I called Netgear and asked to have the network secured through the router. The technician helped me complete this successfully. After the session I could get online wirelessly on my computer, but my daughter could not get online wirelessly on her computer. I called Netgear again and was told "the problem is in the adapter. Call Gateway and tell them what happened. They will handle the problem in one of two ways: they will either enable or disable Realtek." My daughter could not get phone support anymore because her warranty is expired. She thought she might try to uninstall then reinstall Realtek. She changed her mind during her attempt and clicked "cancel". When she returned to Programs the Realtek option was gone. She can't get online at a "hot spot" or even plugging directly into the modem. A friend, who is a computer major in school, tried to help but couldn't fix this. Can you please tell us how to restore the Realtek option, or advise other help? Thank You.

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The xp computer needed to be configured to match the router's and the vista's settings. The Realtek driver was still there, we were just looking in the wrong place. Thanks for your response.

Posted on Oct 12, 2008

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It sounds like you need to reinstall the driver for the Realtek network interface card (NIC). I recommend accessing the Gateway web site to find the model number of the laptop, and then download the driver for the Realtek NIC. This should restore the functionality.

Posted on Oct 05, 2008

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1 Answer

Hello, please helh me how to secure my netgear router!


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Type user as "admin" and password as "admin" or "password" or blank.
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Then click on dhcp then enable save settings and restart netgear.
Then in printer set ip get automatic from router.
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this should help guide you.

http://www.time.com/time/techtime/200305/story.html

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http://www.homenethelp.com/web/review/actiontec-router.asp

You do not need to use another wireless router as the gateway you have already is one. On your wireless pc you should be able to see it in the list of wireless networks available to you.

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make it secure by,

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1. check your IP address, click start -> all programs -> accessories -> command prompt
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Than you may scan for the available networks and you should be able to see the network of your Netgear router(Assuming that the Netgear you have mentioned is wireless capable and configured).

You can connect to the network and it should work fine.

Let me know what happens.
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