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My phone goes to voicemail instead of to my answering machine

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I do not want to pay for a program so I will try to figure it out. It is disappointing that at&t won't help you without joining simething

Posted on Oct 05, 2008

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She may have a standard phone, not all phones come with an answering machine. Maybe she has voicemail with the phone company and calls are getting answered back there after three rings instead of her new machine that answers after five rings. If that's the case she needs to get the phone company to shut off their voicemail so her machine can answer those calls.

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This happens when the number of rings to answer of the provider voicemail is less than the number of rings to answer that the answer machine is set for. For example: if your provider voicemail rings to answer is set for 3 rings and the answer machine is set for 4 rings then the voicemail answers before the 4th ring, therefore the answer machine will never get a message. I would call the service provider's customer service number and request they increase the rings to answer above the number of rings to answer that the answer machine is set for. If you don't want voicemail to answer any calls(when your line is busy or when the answer machine is turned off) ask your service provider to disable voicemail.

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1 Answer

When I receive a call and am not at home, the operator says I am not available instead of going to the answering machine. I am getting no messages.


Sounds like you have voicemail from your service provider and it might need to be activated before allowing messages to be recorded . If you do have voicemail on your number and it is set to answer after 3 rings and your answer machine is set to answer after 4 rings, then the caller will never get to your answer machine. Voicemail is often automatically added by service providers, especially if you have recently changed service providers or your service provider has upgraded their telephone switch equipment. I suggest you call your service provider's customer service number and ask them if your telephone line has voicemail and if you don't want to use it, have them disable it. If the service provider says you do not have voicemail then report the problem as a trouble on your telephone line.

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SET THR VOICEMAIL TO PICK UP BEFORE THE ANSWERING MACHINE.
EXAMPLE: VIOCEMAIL 3 RINGS, ANS. MACHINE 5 RINGS

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1 Answer

Can I use cordless phone answering machine even if I have voicema


You do not have to cancel the phone company voice mail service. You need to change the number of rings the phone uses to answer the voice mail.

For example, if the telephone company voice mail answers if 4 rings, set the telephone answering machine to answer in 3 rings or less.

Good luck.

joequevedo@charter.net

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Changing the number of rings to answer on our Model 28112 GE Cordless phone


the voicemail ring count has to be setup on your phone line thru your voicemail menu,and has nothing to do with the answering machine. if you don't want the answering machine to pickup, just shut it off. follow the prompt's for your voicemail settings, there you'll be able to set the amount of rings you want.
hope this helps.
wg

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1 Answer

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change how many rings your voicemail picks up in or cancel it.
set your answering machine to less rings than your voicemail.

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