Question about Dell 924 All-in-One InkJet Printer

1 Answer

Paper Jam I have tried to find the paper jam and cannot locate it. This printer is difficult to get to the paper and I can feed paper through when I turn off and then turn back on but can not get rid of the "clear the paper jam then push start" message.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Guru:

    An expert who has written 7 tips or uploaded 3 video tips

  • Master
  • 558 Answers

Since when the printer not picking up paper from tray or sheet feeder.

Check if the Cover are firmly closed, also look out for any piece of paper jammed the printer.

If it is ok, then check to move the carriage of cartridge/roller and clean it out if you can.

Let me know if I can assist you further.

Posted on Oct 06, 2008

  • Puneet Jain
    Puneet Jain Oct 18, 2008

    Reply please if the soluton work for you.


    Give your rating to the solution either Helful or Fixya.


    If you dont fix the problem yet by the solution given then I would suggest you more options, let me know for it.


    Since your voting is precious to me in providing the help for others.


    Have a Nice day.


    Regards,


    Ellin


×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Sir my printer problem is on printer menu write a clearing paper path what is this massage and give me solution.


Thank you contacting FixYa for your printer inquiry.
This error is associated with either a sheet of paper blocking the paper path or a partial piece of paper that blocks path or trips a sensor. The printer will usually throw up a error code 13.XX on the display and the XX is a number that will indicate where in the paper path this error most probably occurred. Just follow the steps for your error on the below chart.
This link will take you to the user guide which will be helpfull identifying components and providing guidelines for most of the helpful hints and things you will need to know about this printer.
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00218691/c00218691.pdf
Locate your error on the matrix below and follow the steps. Comment back if you need more help. Thank you again for contacting FixYa.
TF
HP Laserjet Error Codes 0 - 19 Message on printer Display Panel What it means. What to do. 13.XX PAPER JAM [LOCATION] Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken. For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for proper operation. 3.0 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation. 13.1 PAPER JAM OPEN INPUT TRAYS Paper-delay jam at paperfeed area. 1. Ensure that paper trays are loaded and adjusted properly so media can feed from the tray. It might be necessary to reduce the stack height of media in the tray. 2. Check the input area for obstructions such as media in the path. Also check to see if the registration assembly damaged or unseated. 3. Replace any defective sensors or flags. 4. Verify the media meets the specifications. 5. Check the pickup feed and separation rollers for unusual wear. Replace as needed. 6. Rotate the media in the input tray by 180° and/or turn it over On NX engines this is most likely the fuser flag or the ACPM. The ACPM has a photosensor hard-wired to the back of it. 13.10 PAPER JAM CHECK DUPLEXER Jam at duplexer. 1. Check the duplexer and the rear area of the printer for obstructions or damage. 2. Check the duplexer for proper operation. Replace the duplexer if a sensor is defective. On a 5si, 8000, or 8100 series laserjet a Duplex Jam can be caused by a tray 2 and 3 feed assembly failure. 13.14 For Laserjet 5si. This error is caused by a defective paper control PCA Replace paper control PCA. 13.2 PAPER JAM OPEN INPUT TRAYS Paper-stopped jam at paper-feed area. 1. Check the input area for obstructions such as paper in the path. Also check to see if the registration assembly is damaged or if the transfer roller is out of place. 2. Replace any defective sensors or flags. 3. Ensure the media does not exceed the maximum length. 4. If multiple sheets are feeding, it might be necessary to fan the media and reduce the stack height. Also, replace separation pad. 5. Verify that the fuser is properly installed. On NX engines this is an input jam. 13.20 PAPER JAM CHECK REAR DOOR Media stopped in the paper path during power on or when the top door was closed. 1. Remove all media in the paper path, and then open and close the top cover. 2. If the message persists after all media is removed: Check if media is jammed in the prefeed area. Replace any defective sensors or flags 13.21 DOOR OPEN JAM The top cover was open while printing. 1. Clear the jam and close the top door. 2. If the message persists, check the top door switch for proper operation. 13.5 PAPER JAM CHECK REAR DOOR Paper-delay jam at fuser. 1. Check the transfer roller and small media belt to ensure they are operating and can feed print media. 2. Check the paper path for obstructions at the transfer roller, toner cartridge, paper feed assembly, and fuser. 3. Replace any defective sensors or flags. 4. Turn the media stack over and/ or rotate it by 180° in the input tray. If still persists - replace fuser, then DC controller. 13.6 PAPER JAM CHECK REAR DOOR Paper-stopped jam at fuser. 1. Check the paper path for obstructions at the fuser and output/delivery area. 3. Replace any defective sensors or flags. 13.99 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation

Jun 09, 2011 | HP LaserJet 4350 Printer

1 Answer

Hi, the printer is saying paper jam when there isn't one. it won't scan or copy from the glass and will copy from the paper feed but only 1 copy and then comes up paper jam again. if you turn the...


there are many spring loaded switches within a printer that monitor the location of a sheet of paper, it is possible that one of these switches got stuck and is the cause of your problem. Printers can be quite difficult to work on, so I would recommend taking it to a local repair shop to have it looked at. If the switch is simply stuck it may be a quick and easy repair.

Another thing to look at is to make sure all of the rollers that feed the paper through your printer are moving, if one is stuck it could be giving you the same error.

May 05, 2011 | Printers & Copiers

4 Answers

Paper jam, need help urgently!


First check the Paper feed roller they maybe slick from paper dust, you need to clean them, then turn of the printer and remove the ink cartridges, turn macine over and check the under side of the machine for any sign of paper, remove any seen, then turn back over reinsert cartridges , turn machine on. paper dust sometimes covers the paper read sensor , causing a paper jam, and slick feed roller also contribute to frequent and pervasive paper jams.

Jul 12, 2009 | Brother MFC 240C All-In-One InkJet Printer

2 Answers

Zerox WorkCentre XD125f E2 red paper jam light


This machine problem can be very involved.
A paper jam as described can be in any locations of the copier.
First of all when the toner-developer falls on the base of the paper feeder, it can contanimate all paper feed shafts and even sensors, and plug connections.
Worn feed rolls can cause the machine to jam. Clean the rollers and see if it corrects the problem.
A bent paper tray can cause the copy to skew, causing jams.
Sometimes the plasic paper path baffles are warped leaving narrow gaps in the paper feed path not allowing the paper to go through properly.
A bad paper feed sensor can cause inttermittant paper feed jams. This sensor is located just above the feed rolls. A involved process to take out without breaking the plastic components.
The machine has paper feed clutches located at the back of the feed rolls. To get to them it is also involved. Sometimes these clutches slip and will cause paper feed problems. There paper feed solinoids may operate intermittantly not allowing the paper feed clutch to operate correctly.
The main board can also cause these types of problems, not allowing the correct signal to operate the paper feed solinoids.
There is so much in this area to locate and isolate for paper feed problems.
If all else fails, call Xerox for a service repair.

Oct 26, 2008 | Xerox WorkCentre XD100 All-In-One Laser...

1 Answer

Paper jam


One of your jam sensors may be stuck in the actuated position by a paper scrap or dust, giving a jam code to your printer. There are usually two sensors, one where the paper feeds, and one where the paper exits. Try this: hand-feed a sheet of paper through the machines paper path,IN THE DIRECTION THE PAPER NORMALLY FEEDS. This may force out whatever is actuating the sensors.

Aug 09, 2008 | Canon PIXMA MP160 All-In-One InkJet...

1 Answer

LCD Error message: Paper output slot. Thye paper is jammed. clear the paper and press OK.


A jam sensor may be stuck or have something stuck on it, causing the machine to think it is jammed. These sensors are normally located where the paper feeds into the printer, and where the paper exits the printer. Try forcing a sheet of paper through the machine in the direction paper normally. feeds. This may free up the jam sensors.

Jul 05, 2008 | Canon PIXMA MP830 All-In-One InkJet...

Not finding what you are looking for?
Dell 924 All-in-One InkJet Printer Logo

32 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Printers & Copiers Experts

Prashant  Sharma
Prashant Sharma

Level 3 Expert

1127 Answers

Rick Johnson
Rick Johnson

Level 2 Expert

84 Answers

sunmaid

Level 1 Expert

3 Answers

Are you a Dell Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...