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Re: cant use your downloaded decision/instruction tree
Need to no if you have Mitel's embedded voicemail or a third party Voicemail. You could try dialing your office and hitting the # sign. sometimes a backdoor number is setup by your phone Admin for checking Voicemail.
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Pressing the Voice Mail button only checks messages on the FIRST LINE. The Message Waiting Indicator (MWI) lights of all lines. Check the icon next to your other line buttons. One should be an envelope. Press that Line Button, THEN press the Voice Mail button.
I have had this trouble too, and the answer is remarkably simple - with the handset DOWN, press the [i] button to access the menu. It sounds like the error you had was from doing it with the handset off the hook. Hope this helps.
If you're using the embedded voicemail, you won't be able to retrieve such messages. If you're using another, external, voicemail system, then it might be possible. Every hotel I've ever installed, I've left hotel admin guides for the voicemail. This information should be in such a guide if your vendor is any decent.
To find out what sort of voicemail you've got, you should contact your vendor.
This can usually be fixed by calling the phone number that the voice mail indicator light is flashing on from a different phone number. Leave a voice mail message and then go into the voice mail and delete the message that you just left. The indicator light should then go out.
That is because you need to setup the voice mail in Cisco Unity and also setup the phone in the call manager. Unless you have voice-mail setup it states.....Cisco Unity Messaging system....is the beginning of the message.
Voice mail is probably a feature provided by your service provider. I have a PBX with several different viop phones configured.
The voice mail is stored on the PBX you just need to configure the message waiting light on the phone and possibly a speed button that automatically dials the voice mail code.
I assume that you don't have a PBX and an internet service provider / voice service provider has those features available for you. They should have the documentation you need to configure the phone. If they specifically support your model phone you are in luck. Otherwise you will have to adapt from their generic description.
I have noticed that some really cheap voice plans don't include voice mail.