Question about Creative Labs ZEN Vision:M Digital Media Player
This sounds like it might be a hard drive problem. To put it into Recovery Mode, do this: put a paperclip in the Reset hole while holding the power button in the On position. Then release the paperclip and continue to hold the power button until it goes to the Recovery Mode screen. You should at this point try Format and Scan Disk/Cleanup, then Reboot. If it still gets stuck at the same spot, try the following:
Download the Zen firmware to your PC, then reboot your PC and connect the Zen via USB cable. Open the firmware icon to begin the download.
If the upgrade button on the firmware window is not available, it is also time to replace your motherboard due to corruption of a chip on the board.
Click here to view my step-by-step troubleshooting guide.
Click here to send in your device for free diagnostic testing.
Posted on Oct 04, 2008
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Posted on Jan 02, 2017
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