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Failure to restart after installing sprint smartview

We bought the new Acer yesterday and then installed out sprint smartview, afterwards you are prompted to restart before beginning the application. When we tried that, the cp will not restart. What could the problem be. By the way, we bought the display model, could that have anything to do with it?

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  • jljonesiii May 11, 2010

    HAVE YOU TRIED HITTING F8 AND ENTERING UNDER SAFE MODE AND UNINSTALLING SMARTVIEW?



    FROM WHAT I HAVE READ ACER SAYS IT IS A SPRINT PROBLEM AND SPRINT SAYS IT IS AN ACER PROBLEM.

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In some cases loading SPRINT's smartview will cause the machine to hang on reboot. Even worse, it will cause the computer to hang even on an F8 Safe Mode startup. The symptom is a VERY fast BSOD and then a reboot, which keeps going on and on. It's a SPRINT problem, and kind of strange because it only happens on some machines, and of course SPRINT support is useless. They will spend hours making you do silly stuff, then "elevate" the issue to a "specialist" who will ask you to do the same silly stuff all over again, and then will "accidentally" disconnect you when he has run out of scripted responses. In unusual cases you will get an honest/foolhardy SPRINT support person who will admit that it doesn't work (as on their phone as modem stuff), but SPRINT tends to fire those people pretty quickly, so it's rare.

Posted on Jun 19, 2010

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You stated this is a floor model,is it under warranty.If it is, take it back to let their IT dept. to work on it.This isn't a normal problem and It may just be a coincidence that you installed a program and the laptop shut down. I've never seen a program shut a computer down and not start up again. You may have had a couple of things that happened.First do you have internet security installed. Was the sprint software install from a disc or off the internet. If you downloaded the software from the internet without security software...AVG Norton,nod32 whatever... there's a chance that you downloaded a virus and that's what has caused the problem.If that's not the case...you may have got a bad HD. It's possible for that to have happened. Anyway I hope this was a little helpful. Again if it's under warranty take it back in that's why you buy new.

Posted on Oct 04, 2008

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