When I turn on my plyer it has the crative screen, then goes to the firmware problem screen. I have pulled the battery out, pushed the button and held it in on position and put battery back in. However no reformat screen comes up. It still says firmware problem. don't know what to do.
When I turn on my zen it has the main screen, then it says rebooting and a bit of the way through it goes to the firmware problem screen. i have restarted it agen and agen. However no reformat screen comes up. It still says firmware problem. don't know what to do.
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You should beable to hook it to your computer and then go to my computer or it might just say computer and then click on the picture of your Mp3 and go to the file that says music and then delete all the ones you dont want
Go to creative.com. There is a download place where you can get a new firmware. Your crative's firmware needs update. Read before you do something cause you might delete all your songs. I hope this wil help you cause it did the same thing to mine. Goodluck.
Solution ID # 4794 from creative site
ZEN Micro and ZEN MicroPhoto
1. Make sure that the battery is charged.
2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off.
3. Remove the battery.
4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears.
The following options will be displayed:
-Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves.
-Format (All):Caution! Erases all content!Save a copy of your player's content before formatting.
-Reload OS/ Firmware : Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.