Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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Dc17 Animal - doesn't roll backwards smoothly, it hops or bounces when on carpet

With each pass the Dyson moves foward without issue but on the return or Pull motion it skips, hops or bounces. This happens only on carpet and not in all sections of carpet which is really strange. I have checked and nothing is is blocking suction. It is very strange.

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  • provactek
    provactek May 11, 2010

    Has it always done this or did it just start?
    What kind of carpet do you have?


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I found that if I pull back too fast, it tends to bounce the front end, I have slowed down on the return trip

Posted on Oct 06, 2008

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Dyson dc17 makes loud noise on carpet setting. It's like a high pitch ringing almost but won't make the noise on hard floor, only carpet setting. Ive checked for blockages and cleaned all parts but makes...


It is probably the brush roll motor making the noise. Remove the brush roll & belt and turn both motors on. If you do not hear the noise when both motors are running the noise is likely coming from the brush roll

Nov 02, 2013 | Dyson DC17 Animal Bagless Upright Cyclonic...

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My carpet nap is very thick and it is very hard to vacuum with my Dyson dc17 animal. I need to know if there is a way to adjust the height on the vacuum


Hi Deb,

I'm sorry to hear you're having difficulty using DC17 on this particular carpet type. DC17 is engineered to adjust automatically to different floor types, and does not need manual height adjustment.

Carpet manufacturers sometimes recommend vacuuming deep or delicate carpet piles with the rotating brush bar turned off. We'd recommend checking with the manufacturer of your carpeting as they'll be best placed to offer advice on the correct way of cleaning it. To turn off the brush bar on DC17, just use the silver brush control switch next to the red on/off switch.

It's also worth checking that the soleplate is fitted correctly. Any dirt or residue on the soleplate can be removed with a damp cloth - make sure it's completely dry before refitting it. You can find out how to remove and replace it here: http://content.dyson.com/support/help.asp?article=962&product=DC17-ANIMAL

I hope this helps, but if you would like further advice after you've given this a try, please email your details to askdysonUS@dyson.com. One of our experts will be in touch as soon as possible.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Aug 23, 2013 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

My dyson dc17 turn on but doesn't turn


Hi there,
I am sorry to hear you are having difficulty with your DC17. If the brush bar is not spinning it may be obstructed.
Please visit http://www.dyson.com/support/help.asp?article=956&product=DC17-ANIMAL for step by step instructions on how to inspect your brush bar and clear any obstructions that may be present.
Once you have carried out these steps you may need to reset your brush bar. To do this please plug your machine in, recline it as if you are preparing to vacuum a carpeted surface, turn your machine on and if the brush bar is not spinning push the silver button next to your power button one time. This should reset the brush and it should begin spinning immediately.
If you are still having difficulty with your machine please contact the Dyson US Helpline at 1-866-693-9766 or the Dyson UK Helpline at 0800 298 0298 so we can provide further assistance.
Best wishes,
Jessica

Mar 07, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Dosenot seem to clean the carpets as good as before, we have cleaned the filter and keep the canister cleaned. What else might it be; I bought it for the express purpose to clean animal hair off my...


Hi there,

I'm sorry to hear you're having difficulties with your DC17. This machine should have no problem dealing with animal hair, so if it doesn't seem to be picking up as well as usual, this may be due to a blockage. The easiest way to check for this is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

Although I note you've already cleaned the filter, you may want to take a look at the video below to make sure you've washed it as recommended - in normal use, this should be done at least once every 3-6 months. Use cold water without detergent, and allow at least 24 hours for it to dry completely before replacing it.

This should resolve the issue, but if you're still concerned about your machine, please call us free on 1-866-693-9766 - or if you email your details to askdysonUS@dyson.com, someone will be in touch as soon as possible to provide assistance.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com




Feb 09, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Head bouncing


Hi Michelle,

I'm sorry to hear you're having difficulties with your DC17. It might help to check the cleaner head is free of blockages, and that the internal hose is not damaged. You can do this by following the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

You might also find the video below useful when checking the cleaner head.

If this doesn't resolve the issue, please give us a call free on 1-866-693-9766, or email us at askdysonUS@dyson.com so we can provide further assistance.

Kind regards,

Jack
Dyson Online Customer Support


Dec 13, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

My DC 17 will not clean carpets....when I push the button to engage the brush to clean carpets it does not work...the vacuum is in the proper position for carpet cleaning


Hi there,

I'm sorry to hear you're having difficulties with your DC17. It's a good idea to check for anything which might be obstructing the brushbar or cleaner head - the easiest way to do this is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=956&product=DC17-ANIMAL


This should allow you to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Aug 29, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

I don't feel that the vac is close enough to the carpet anymore .. it's almost like I have to push the head down so it reached the carpet to roll the brush through it ... I've tried a friends vac and it...


Consider disassembling and cleaning your unit. Sometimes dirt and grit will build up, and when wiped away allow the moving parts to function better. Dysons are made to be broken down by the homeowner. A manual can be obtained here: http://www.manualowl.com/m/Dyson/DC17/Manual/205779

Jan 06, 2011 | Dyson DC07 Animal Bagless Upright Cyclonic...

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My dyson dc17 will not roll across the carpet, because their is too much suction.?


Turn on the beater bar with the gray button next to the red power button. The powered beater bar will "propel" the vacuum across the carpet.

May 02, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

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