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Please check the message centre number is correct. To get the correct message centre number call your service provider customer care,they will provide you the number. please save this number as your message centre number.
Second thing you have to check weather reply via same message centre is put to NO.
To access these options follow the steps
Menu--->messages----->message settings---->text message--->service centre number.
select service number and enter the number you got from the service provider and save it.
Select this number in message centre in use
1.Apna Mobile Centre Phone : 022-26549474, 26509824 Address : 6/10 A Block, Vinoba Bhave Nagar, Pipe Road Kurla Mumbai-400070
2.ASPIRE COMMUNICATIONS FOR MOBILE SERVICES Mobile : 9820514849
Phone : 022-26059357 Address : Louis Bell Apartment Shop 1 Junction 16th & 30th Road Bandra West Mumbai-400050
3.BALAJI MOBILE SERVICE CENTRE
Mobile : 9867281488 Phone : 022-67987901 Address : Sai Baba Mandir Road Chembur Mumbai-400071
To Know more
Visit Site http://www.clickindia.com/search.php?q=htc+mobile+repair+centre&page=3