Question about Rinnai RHFE-1004FA 38,400 BTU Energy Saver Ductless Heater - LP Gas

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Rinnai 1004 error code 11

Installed the heater yesterday. Initially got an error 99. Tech support had us look for the two small tubes to connect to inlet elbow. They were not connected so we corrected that problem. Now we get an error 11. Gas is on and unit acts normally for ten seconds or so then shuts off with the error 11.
If you set the thermostat to "H" and  start it several times in a row the top of the unit gets warm but no air comes from the louvers.
Thanks

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  • bills737 Oct 05, 2008

    Thanks. The gas is on. Perhaps the unit is set for more pressure than is available from the line.

  • sweetgrass Oct 20, 2008

    I am getting the error 11 message and my gas valve IS turn to open.
    Help I'm cold in Maine!


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I had this problem and oops, the gas intake was closed. check the door on the right side of the unit, and make sure the valve is turned to "open" .... here's the link for the online manual if you want it: http://lib.store.yahoo.net/lib/hectors876/1004om.pdf

Posted on Oct 05, 2008

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