Question about Printers & Copiers

1 Answer

Hi -- I have a H P scanjet G4010 - no response -- have unpluged-reloaded software-checked power cord Help !! charles knierim - ckanary@sbcglobal.net

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,712 Answers

Are you getting any power at all to the scanner? Or is it just not responding to the scan command?

If it is the former, then check the wall socket if its viable or not. Next check the power cable and try a different cable if available. If these two are OK, then it could be an issue with the scanner's power board, in which case you will have to get it either serviced, or purchase a new scanner (whichever works out cheaper for you..)

If it is the latter case, uninstall the scanner software and driver and do a 'clean boot' as outlined below. First download the latest version of the scanner software for your OS from http://hp.com

1. Open the Windows Control Panel.
2. Open the Add / Remove Programs window.
3. Locate the listing for the software and remove it. When prompted to remove the scanner drivers files, click Yes.

The following is the procedure for a 'clean boot'. I am assuming that you have XP.

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart

After restarting, reinstall the downloaded software. Next, do the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. Replace checkmarks in the items that you previously removed them from.
3. On the General tab, choose Normal Startup
4. Click OK
5. Click YES, when asked to restart your computer

To Boot Clean in Windows Vista:
Accessing the System Configuration Utility
1. Click Start and select ControlPanel
2. Click System and Maintenance
3. Click Administrative Tools
4. Double Click System Configuration

Configure Selective Startup options
1. On the General tab, choose Selective Startup
2. Uncheck Load Startup Items
3. Select the Services tab
4. Check Hide all Microsoftservices
5. Click Disable all
6. Click on OK
7. Click Restart.

Install the downloaded device driver/software.After performing the necessary steps, restore your system by doing thefollowing:
1. Click Start and select ControlPanel
2. Click System and Maintenance
3. Click Administrative Tools
4. Double click System Configuration
5. On the General tab,choose Normal Startup
6. Click Ok
7. Click Yes, whenasked to restart your computer



Hope that helps!

If your issue isnot resolved, please do not assign a rating just yet. Please post back asto what steps you took, results, etc, and I will try to assist you further asbest I can.

P.S. - You can rate asolution with one of four ratings as explained under (remember that at times abit of to and fro dialogue may be necessary to resolve an issue).

  • "FixYa!" - The solution provides great advice on how to solve the problem. (Positive Rating)
  • "Helpful" - The solution provides useful leads that helps solve the problem. (Positive Rating)
  • "Thanks for Trying" - The solution does not solve the problem but the effort is appreciated. (Negative Rating)
  • "Inappropriate" - The solution has absolutely nothing to do with the problem. (Negative Rating)
Thank you for using FIXYA!

IrishDruid

Posted on Oct 04, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Loaded a new black ink cartridge, getting flashing yellow light and won't operate.. reloaded many times.. no luck... help plz?


Hello sir; Turn power on, open the cover, UNPLUG the power cord, loading the cartridge, put cover down, plug in the power cord, it should reset.

Dec 24, 2009 | HP DeskJet 882c InkJet Printer

1 Answer

Can't recognize scanner HP G4010


disconnect your scanner... install the scanner driver completely... run scanner in compatibility mode... and administrator... then plug in scanner...

Dec 21, 2009 | Printers & Copiers

1 Answer

Printer cycles on/off and displays "improper shut down"


Got the same problem following a message "Printer ink failure" code 0xc19a0035. Instructions say to shut down using button on/off. But printer refused to shutdown. After 30 minutes, I disconnected power cable. Removed cartridges. Reloaded cartridges. Reconnected power cable and got "Improper shutdown" message with continuous cycle. Solution: 1. While the printer is still turned on, unplug all cables and cords at the back of the printer.
2. Unplug the power cord also from the wall outlet...
3. Wait for two minutes.
4. Reconnect power cord to the wall outlet first.
5. Press and hold the pound (#) and six (6) buttons.
6. While holding down the two buttons, reconnect the power cord to the back of the printer and after two seconds, release pound and six buttons.
7. Turn on the printer if it turns off... and it's fixed.

Aug 25, 2009 | HP Photosmart C6100 All-In-One Printer

1 Answer

Error response: out of paper


Did you press "ok" or "start" after you reloaded the paper? If so, turn off the printer, unplug it from the power source for a few minutes and then plug back in and turn it on again. That should help.

Jun 21, 2009 | HP Deskjet 3845 InkJet Printer

1 Answer

Installing new hp scanner. Went through installation ok. Then got stuck on sign up now menu. Error message - cannot connect to the internet to find hp website to sign up (register?) I am connected to...


I had this same problem with my scanjet 4050, and this was about a year ago, trying to remember, oh yes, I eventually deleted the original software installation. Then I went out to HP.com and downloaded software and drivers from the site. I do believe that fixed it. I remember that I had several conversations with Tech Support, without satisfaction, like I said it was a year ago, but I think that is how I solved the problem. By the way I am pleased with the machine and its performance this past year.

Aug 07, 2008 | HP Printers & Copiers

1 Answer

Printer error


Hi,

Perform a semi-full reset on the all-in-one by following the steps below >

  1. Unplug the power cord from the wall outlet.
  2. Unplug the power cord from the all-in-one.
  3. Wait 30 seconds and plug the power cord back into the wall outlet.
  4. Press the Cancel and Right Arrow buttons.
  5. While still holding the buttons, plug the power cord back into the all-in-one. Continue to hold the buttons for two seconds, and then release them .
  6. Allow the all-in-one to re-initialize. This may take a minute or two.
  7. If prompts appear in the all-in-one display to set the front panel language and country settings, perform the steps to set this information.
The problem should be corrected after performing thses steps .

Thanks

May 28, 2008 | HP PSC 2175 All-In-One InkJet Printer

1 Answer

Prainter failed without warning,will not respond


Hi Tcov,

Please click on the web link given below and perform the steps as provided in the web page.

Please read the documentation provided in the web page carefully to fix the issue.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00045587&cc=us&lc=en&dlc=en&product=79499

Have a great day!

Feb 02, 2008 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Negatives to pictures


The manual didn't show negative and slide support. I recommend you some of the hp products like HP Photosmart C7180 All-in-One, HP Scanjet G3010, HP Scanjet G4010, etc.

Feb 02, 2008 | Canon PIXMA MP150 All-In-One InkJet...

Not finding what you are looking for?
Printers & Copiers Logo

Related Topics:

107 people viewed this question

Ask a Question

Usually answered in minutes!

Top Printers & Copiers Experts

kakima

Level 3 Expert

96417 Answers

old marine
old marine

Level 3 Expert

1461 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...