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I am trying to download software for quickcam pro 9000 and I get a message saying internal erroe 2738

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Vista for some reason doesn'tregister VBScript. What you have to do is first of all find wherevbscript.dll is, mine is in C:WindowsSystem32, but I think itchanges dependent on your version. Next you need to go to start ->accessories and then right click on command prompt and click "run asadministrator", next type "cd C:WindowsSystem32" (replace the directory/path ifits different for you) and then type "regsvr32 vbscript.dll". It shouldthen confirm that vbscript has been registered and everything shouldwork.

If that does not work, try a clean install.
The following instructions willwalk you through this process:

  1. Remove the older software.
a. Unplugthe device from the computer. Later you will be prompted by the softwareto plug in the device; do so at that time only.
b. Openthe Windows Control Panel.
c. Openthe Add / Remove Programs window.
d. Locatethe listing for the device software/driver and remove it. When prompted toremove the device files, click Yes.
e. Locateany other device software/driver and remove it as well.

Now download the latest version of QuickCam for your OS from here:,en

To Boot Clean in Windows Vista:
Accessing the System Configuration Utility:
1. Click Start and select ControlPanel
2. Click System and Maintenance
3. Click Administrative Tools
4. Double Click System Configuration

Configure Selective Startup options :
1. On the General tab, choose Selective Startup
2. Uncheck Load Startup Items
3. Select the Services tab
4. Check Hide all Microsoftservices
5. Click Disable all
6. Click on OK
7. Click Restart.

Install the downloaded device driver/software.After performing the necessary steps, restore your system by doing thefollowing:
1. Click Start and select ControlPanel
2. Click System and Maintenance
3. Click Administrative Tools
4. Double click System Configuration
5. On the General tab,choose Normal Startup
6. Click Ok
7. Click Yes, whenasked to restart your computer

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart

After restarting, reinstall the downloaded software. Next, do the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. Replace checkmarks in the items that you previously removed them from.
3. On the General tab, choose Normal Startup
4. Click OK
5. Click YES, when asked to restart your computer

Hope that helps!

If your issue isnot resolved, please do not assign a rating just yet. Please post back asto what steps you took, results, etc, and I will try to assist you further asbest I can.

Thank you for using FIXYA!


Posted on Oct 04, 2008

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