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I updated my computer and after restarting it i have no audio device installed

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  • kris Oct 04, 2008

    sorry! (im new at this) a service pack update...

    now the audio is completely gone :(

  • kris Oct 04, 2008

    idk...i don't see service pack i see windows vista upgrad advisor

  • kris Oct 04, 2008

    no...should i uninstall the windows vista upgrade its all i see there..sorry

  • kris Oct 04, 2008

    ok its a hp pavilion dv2000 laptop if that matters

    thank u..

  • kris Oct 04, 2008

    your a peach!!!!!!!!!! thank u soo much!

  • Scott Merrill
    Scott Merrill May 11, 2010

    Kristin-
    When you say "updated", are you referring to Windows updates, a Service Pack update, or a Windows XP to Vista update? Also, make and model of computer?

    Each of these "updates' can result in different directions for troubleshooting. Please provide a little more info and I'm I (or someone) can help you :)


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  • 169 Answers

No problem - that's what you have us for :)

It's possible that if you updated to Windows Service Pack 3, you might have lost the driver. In the past 2 weeks, I've seen more problems caused by a Windows Service Pack!

Go into your Control Panel, under Add/Remove Programs and scroll all the way down to the bottom. Find the Service Pack that you just installed and remove it. Reboot.

Check for your audio device. If still not there, reinstall the Service Pack again (only if you feel it's necessary) then go the computer manufacturer's website and download the audio device driver. I'm surprised that after a reboot, you're not prompted to "install new hardware". Are you seeing anything like that when you reboot?

Go into Device Manager as well (Control Panel, System) and look under "Sound and Video" and see if you have any audio devices installed ...or if there are any exclamations or "splats" next to anything.

Send me an update when you can :)

Posted on Oct 04, 2008

  • 2 more comments 
  • Scott Merrill
    Scott Merrill Oct 04, 2008

    You posted 2 comments, I'm not sure which one came first ...is the problem fixed?

  • Scott Merrill
    Scott Merrill Oct 04, 2008

    If the only problem you have it your sound, I would leave the Vista upgrade and go out to your manufacturer's website and download the Vista driver. Part of the problem (I'm sure) is that you either still have an XP driver or there is no Vista "built-in" driver, so when your system upgraded, that device did not get upgraded as well, because there was no driver for it.

    So, if you download the Vista driver and install it, that should fix your problem. If you can provide the computer make and model (ie: HP Pavilion xxxx, Toshiba Satellite xxxx), I can point you to the correct file to download.

    Scott


  • Scott Merrill
    Scott Merrill Oct 04, 2008

    Okay, here's your driver:

    ftp://ftp.hp.com/pub/softpaq/sp39501-40000/sp39520.exe

    Download and install. You should be able to just "next" all the way through it. Let me know if you run into any problems and if the audio works after the reboot.

    Scott


  • Scott Merrill
    Scott Merrill Oct 04, 2008

    In the immortal words of Socrates .... woot-woot! LOL

    Glad I could help, Kristin ...holler at me anytime :)


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