Question about Nokia E61i Cellular Phone

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Nokia e61i software upgrade failure

I was upgrading the firmware on my e61i and the process was going. while it was upgrading and writing the new software....my phone turned off and the upgrade got stopped and it said the connection has been lost....i trying to turn the phone back on and it would just stay at a black screen and the white light would turn on. i tried several times to redo the upgrade but it would not detect the phone. i tried again after a couple of hours and it did detect the phone and recognize that the software was damaged and needed to be reinstalled but then it lost connection again.the phone isnt doing anything at all and is almost useless....does anyone know how to solve this?

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  • petitbruno Oct 04, 2008

    I got the same problem too

  • skyhawk477 Oct 11, 2008

    i too have the same problem please find a solution for this

  • skyhawk477 Oct 11, 2008

    i too have the same problem does anyone has a solution for this??...

  • vinayh1 Nov 12, 2008

    Folks, I have exactly the same problem and also had given the phone to Nokia care center, unfortunately they returned it mentioning that the USB is probably damaged beyond repair, well not sure if it is right info or not, but ir is now a dead piece in my drawer.

  • chris_redo Nov 23, 2008

    Only the light in the top left corner will come on. Screen remains blank and phone is completely useless

  • clairewright Mar 12, 2009

    my phone has same problem and i lost without it

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Hey friends..i just sent my nokia e61i which had its firmware failure during the updation process,,the problem is that its integrated circuit or I.C..is short circuited or what something like that..so the best option is to sent the phone to a nokia service center..i hav just sent mine..hope to get it back in a month...

Posted on Oct 18, 2008

Try a different USB connection especially if you are connecting through a hub. Good luck.

Posted on Oct 16, 2008

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Same problem brother

Posted on Jun 04, 2012

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try giving restore factory settings ..

if problem persists then you have upgrade the firmware ...

you can upgrade firmware if you just have the normal data cable..
first you need to download the nokia software updater from the nokia site given below is the site:

http://europe.nokia.com/A4579163

after downloading just run the program and then it will guide you to upgrade the firmware
you need to have the internet connection and remember one more thing you must not remove the battery or turn off the phone or pc while the updation process is going on, if you do so it will permanently damage your cell phone ..
first backup all your data and then proceed to upgrade the firmware ..


OR:
formatting is best for ur mobile momery card
bcoz when you delete something that is not erased thoroughly.
it can be experienced by using tuneup utilities in computers.
so formatting is necessary, so use these steps
*#7370# for reset settings
*#7780# for soft formatting
if you want complete format turn off phone,charge fully. then press green button, * button, no. 3 button, lastly I/O(power)button simultaneously.
your phone will be formatted in 3 mins approx.
Enter Default lock code is 12345.

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Hello Sir, This issue is seen very usually in cell phones. It is very common that after upgrading the Software's firmware, the phone's mother software fails and becomes unresponsive. This results in failure of the phone and it doesn't powers on. If a phone fails after upgrade, the company immediately voids the warrenty of the Phone. In some cases, it is impossible to repair or rollback the software. In your case, you can only do one thing. Kindly take it to a Nokia Service Center and ask them to anyhow re-install the phone's software.
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the firmware has got corrupted so you are facing this problem ..

upgrade your firmware ..
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before upgrading the firmware just trying giving the "restore factory settings" this may fix the firmware problem ..

if you still persist the same problem then just go for the firmware upgrade .. you can do it by using normal data cable ..

NOTE: dont switch off or disconnect the phone while the firmware upgrade is on process this will fully damage your cell firmware and you couldnt able to switch it on again if it happens and even if that happen if you visit the nokia center also you can not get your cell working. so do it carefully...

thank you
bye
any doubts you can reply me
i am always here to assist you
please rate my solution

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