Question about Arris DCT6200 DTV Receiver

3 Answers

DCT6412 DVR Box

Today when I turned on my DVR it showed channel 0 and we cannot change the channel or get a pic on the TV. I am afraid I am going to lose my recordings! (AGAIN!!!) Any ideas?

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  • chelz29 Oct 12, 2008

    Mine did the same thing last night. I can put in a channel but I get the message that the channel will be available shortly. After 12 hours, no channels.

  • Anonymous Oct 15, 2008

    Mine shows the guide for a few seconds but no program ever appears

  • Anonymous Apr 30, 2009

    At first just the PVR function stopped working after a few hours a 0 was in the dispay and the box would not dispaly any picture on the TV. Tried unplugging and restting to no avail. I have contacted Motorola and they have no authorized repair centers (?) I guess you throw away your $650 box and buy a new one. Any help on locating a repair shop in Alberta Canada would be appreciated.

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When that happens its most likley you had a power outage and the box reset.  Well kinda reset but not all the way.  You can unplug the power and wait about 10sec and plug it back in and wait a few min to a few hours, and If that doesn't work get a new box.  

Posted on Oct 18, 2008

  • harvey607 Oct 18, 2008


    Front Panel Reset from AV Forum Per Member-ScanPa 



    Reset procedure

    Step 1

    Unplug Power Cord from STB.

    Step 2

    on the STB, Press & Hold {Power & Menu} Keys while plugging the Power Cord back into the STB.

    The Display should now say (BOOT) 

    Step 3

    Let Go of the {Power & Menu} Keys and press the up or down arrow keys till you see (n DL) on the Display.

    Step 4

    Push the {Select} Key To begin Downloading STB Firmware & Account Settings from your Cable Head End. Could take up to 20 min to download.


    After it completes this Download the STB will Reset and then begin to download the Time setting info for the STB Clock & begin to populate the IGuide info. Keep your STB on Standby/Off to speed up the IGuide info download.
    Could take up to 24 Hours to fill in all 2 weeks of IGuide info.

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Very good! My dct6412 is going through the process right now. It may take a while to complete.

Thanks!

Posted on Apr 03, 2009

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I have the same problem with DCT 3412 box

Posted on Oct 04, 2008

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