- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray.
You can see and hear a video of how a turntable motor should sound when you rotate it by hand.
If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.
To replace either, you need to unplug power, then remove the bottom cover of the oven.
In some brands, you have to cut the motor cover off with snips, then use a screw when reassembling it.
You can order Panasonic parts from Encompass here or you can call them toll-free at 866-779-5835.
If everything cooks as normal but the turntable does not turn then I would say that either the turntable motor has failed or the supply for the motor, either way this is not a problem you could fix yourself & so I would recommend taking to a microwave repair centre or service engineer.
If the microwave comes with a roller ring to rotate the glass turntable then I would recommend that it needs to be used when the microwave is operating, as the turntable rotates the food so it can be heated evenly.
I would recommend checking with your local Panasonic repairer he may have access to a new roller or even a second hand one to tide you over.
The turntable is a seperate intenty from the microwave itself, I would presume that the switch that turns off the turntable when the door is opened needs replacement.
×