Question about HP Photosmart C7180 All-In-One InkJet Printer

3 Answers

HP C7180 photosmart Scan problem

I cannot scan to the computer, get message no scan options and refer me to dvice doucument to trouble shoot, but there is no info on my problem. This is a wireless printer that shares with a desk top and lap top.

Posted by on

  • Anonymous Apr 22, 2009

    I have the same problem!



3 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 3 Answers

First: the C7180 will only work in ONE mode: wireless or wired. End of story there.
second: I spent almost 4 hours, yesterday, fixing this problem - "would not scan to computer because printer did not recognize computer for scanning yet would print & copy ok". I did solve the problem! Here is what I did: 1) removed all software related to C7180 ( make sure it is all gone ). 2) turned off all firewalls & security measures to ensure a clean, uninterrupted reinstall ( be sure internet connection is off for this to be safe ). 3) reloaded software ( hopefully you have the cd for this ). 4) followed all prompts for reload of software & then rebooted computer & tested copy mode, fax and finally scan. 5) went to HP site & made sure I had all updates & everything was ok with drivers. It was. I now have a clean install & all works as it should. The whole process ( after I figured out that it was a software problem ) took about 1 hour. Don't forget to reset your computer security! Be sure your firewall knows all HP software is good & firewall will let it thru.
This should do it.

Posted on Jan 10, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

The easiest solution is to just have a SanDisk USB drive... it takes 10 seconds to save to the drive, put it on your computer and it's done in another 20 seconds. so simple. it's not logical, but who cares. once it's on your computer, email it out or whatever your use. the end. yeah, HP screwed this up, but usually they are a good product. no problem.

Posted on Oct 16, 2012

  • masterbutler
    masterbutler Oct 16, 2012

    the easiest solution is to just have a SanDisk USB drive... it takes 10 seconds to save to the drive, put it on your computer and it's done in another 20 seconds. so simple. it's not logical, but who cares. once it's on your computer, email it out or whatever your use. the end. yeah, HP screwed this up, but usually they are a good product. no problem.


  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 234 Answers

Make sure you have installed the printer driver completly and sucessfully:

If then make sure if you are able to scan from your computer.
Open HP Solution center from desktop / Go to Start> All Programs> HP> HP Solution center.
And then try scanning from there.
If you are able to scan from there then try the steps bellow:
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the
All-In-One printer.

If this still does not work then try the steps in the link bellow:

Good Luck

Posted on Oct 04, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

"no scan options"

" no scan options refer to device documentation for trouble shooting"
you need to open up either solution center or hp director, go to settings, scan settings, then scan to set up and look for the option front panel destination a window should open to reveal scan short cuts and one titled front panel list. you need to select the shortcuts click add and once satisfied click on "update device".

Mar 27, 2010 | HP Photosmart C6280 Printer

1 Answer

Refer to device documentation to trouble shoot

you need to set up your scan to option.
this can be done from the hp software
open solution center click settings then scan settings
from there select scan to set up
a window will open and then click on front panel destination list
once again a window will open with a double pane on the left side is your short cut options click on them one at a time click add then once satisfied with options click update the device or ok
if it fails to update reset the printer and try those steps again, or re install just the drivers
if the same message appears then check the settings on your firewall

Mar 22, 2010 | HP Officejet 6310 All-In-One InkJet...

2 Answers

HP Photosmart c7180 unable to scan since Windows 7 computer

go to following location and try to scan and tell me if it is scanning fine or same issue.

c:\program files\hp\digital imaging\bin in bin folder locate following files. /* in 64bit operating system inspite of program files look into programe files(x86).*/
1.> hpqscnvw
2.> hpqscnappi
3.> hpqdstcp.
4.> hpqgrpky.

double click on any of these it will start scanning.

Nov 19, 2009 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

Scanner does not work

You first have to have the HP scanning program running on your computer. When you press scan, it's looking at your computer to see where it will send the image. If you just want to copy you have to use the copy function.

Jun 30, 2009 | HP Officejet Pro L7680 All-In-One Printer

2 Answers

Unable to scan 0n my HP3110 photosmart since changing to vista

Download Vista drivers for your HP scanner and install the same.

Apr 02, 2009 | Office Equipment & Supplies

1 Answer

No scan options say refer to device documention to trouble shoot

Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
It should resolve the issue.
Regards Soumajit

Mar 02, 2009 | HP Officejet 4315 All-in-One Printer

1 Answer

No scan option

uninstall printer software and then reinstall from cd that came with it if you have it if not you can download from hp solution center.

Dec 29, 2008 | HP Photosmart 2575 All-In-One Printer,...

3 Answers


go here

Dec 17, 2007 | HP Photosmart 2575 All-In-One InkJet...

Not finding what you are looking for?
HP Photosmart C7180 All-In-One InkJet Printer Logo

2,741 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

1089 Answers


Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides