Question about Xerox Phaser 8400 Laser Printer

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Xerox phaser 8400 message

Our printer is stuck! we had to replace the maintenance kit, but it was still printing blurry after that. Our tech support came and tore the machine apart, and now it keeps telling us to "close exit cover to continue" The problem is, the cover is closed! we've turned it on and off, unplugged it completely, opened and closed the door, pulled out the maintenance kit and tray and replaced them, nothing is working. Any ideas what we can do? There was no problem with the exit cover before we replaced the maintenance kit....

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  • cmslibrarian Oct 06, 2008

    Unfortunately that was not the problem. I found the hole and the tab is still there. Could it be something electric inside?

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The exit cover, has an actuator on the left side. It became dislodged thusly broken. we cut some duct tape to the under side of the actuator. Its a bandage solution until we can get the part in. The actuator is part of the cover that rests under the display panel. The exit cover sensor pushes down on this actuator. Duct Tape...solves almost everything.

Posted on Aug 02, 2012

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What has most likely happened it the tab that actuates the cover switch has broken off. What you want to do it open that cover and look around the edge where it meets up with the other cover. There will be a hole, I would say about a half inch long and about a quarter inch wide where there will be a switch. Look at the exit cover in that area and you will probably see where a tab was, and is not broken off. You normally can fix it by making a couple of small holes in the cover and epoxying a paper clip in that area as a new switch actuator. You have to break or cut the paper clip to the proper length and so you have 2 ends to pop through the cover and epoxy it to.

Posted on Oct 04, 2008

  • Rick Kasper Oct 07, 2008

    Yes. in that hole there is a switch that the tab actuates. It may have come off the mountings.

  • RHanson Aug 02, 2012

    4 years later, and the problem occurs still. and we found the solution, thank you Mr Kasper. The actuator on the left side of the printer became dislodged, we fixed it with duct tape.

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Solution: thumbsup.gif Fixed! thumbsdn.gif Did not fix.
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ETI v1.3.20.0 610606.Replace Maintenance Kit Message after it Has Been Replaced 2007-11-18 21:37:39

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