CST2000 can't get the battery off when pushing the two release buttons.
Black & Decker didn't make it easy to remove the battery pack. You have to push both buttons in at the same time, while pushing the battery pack forward. It takes a little while to get good at it -- you have to hold onto the trimmer with the same hand that's pushing the buttons in, while pushing the head forward with the other hand.
If you're only taking the head off to charge the battery, you can charge it while it's still attached. The hole for the adapter is on the back of the head, so you can plug it in while it's attached to the trimmer.
Hope that helps!
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