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Hp 2210 all-in one everything works except the fax. I have to connect the cable to the phone jack and not go through the computer. the happened after we had a electrical storm. I hope there is something I can replace and start using it like I once did.

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Assuming that your fax worked before the storm and stopped working afterwards, I don't think there's much you can do if the storm fried the circuit board. You could try uninstalling and reinstalling the printer to see if the storm did something to the configuration settings, but I suspect a power surge damaged the fax modem in the machine.

If it's still under warranty, you could call the place where you bought the printer and see what it would take to fix it. I suspect having it repaired out of warranty would be more expensive than it's worth.

Posted on Oct 03, 2008

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I have an HP 2510 printer. I cannot use it to fax because once I plug the phone jack into the printer I get a busy signal. If I plug the jack into a phone, it works fine. How do I get the printer to...


Hi irwinbadin,

HP fax products are designed so that other telephone equipment can be connected on the same line as the fax. The unit must be connected first using a two-conductor fax/phone cable like the one that shipped with the HP product. Using a four-conductor telephone cable may cause problems receiving faxes or calls.

There are two different types of phone cables. There are two-conductor phone cables like what originally shipped with the HP fax product and there are four-conductor cables. HP fax products are designed to work with a two-conductor phone cable. Look at the end of the cable and verify that it has only two copper leads or wires. Replace any four-conductor cables with a two-conductor cable. Only two-conductor phone cables should be used to connect the all-in-one to the phone line.

Figure 1: The difference between a two-conductor phone cable and a four-conductor phone cable
reyjoshua07_5.jpg


Step one: Connect the phone line to the fax
The fax will have two or three sockets (or jacks) for phone lines. Some of these may have a removable plastic plug in them. These sockets will be labeled with text, To Wall Jack , or with a graphic of the wall jack. See Figure 1 below.

Plug the two-conductor telephone cable that came with the HP product into the telephone wall jack. Then, plug it into this socket as shown below.

reyjoshua07_6.jpg


In areas with above ground telephone lines and electrical storms (lightning), it is a good idea to purchase a telephone line surge suppressor and connect it between the telephone wall jack and the fax. This will help prevent damage to the fax from a lightning-caused power surge on the phone line.

Step two: Add other phone-line devices
To connect other telephone devices, use the other socket (or sockets) on the fax. These are identified by text or with a graphic of a telephone and/or computer.

Connect a caller ID unit between the fax and the telephone.
Use the information below that matches the devices you need to connect.

Fax and telephone
Connect a single-line telephone to one of the added sockets on the fax. The telephone will share the same phone line as the fax. See the illustration below.

reyjoshua07_7.jpg


Fax, answering machine, and telephone
When a telephone answering machine and telephone are connected, connect the answering machine to the fax and then connect the telephone to the answering machine as shown below.

reyjoshua07_8.jpg


Fax and computer modem
To use a fax and a computer modem on the same phone line, connect the fax to the computer modem. The modem socket on the computer may be labeled Line or Wall jack .

reyjoshua07_9.jpg


Fax, computer modem, and telephone
To use a computer modem and a telephone with the fax, connect the computer modem to the fax. Then, connect the telephone into the second phone line connector on the computer modem or the third fax socket (if it is available). The image below shows how to connect a computer and a telephone to a fax with two sockets.

reyjoshua07_10.jpg


Fax, modem, answering machine, and telephone
The image below shows how to connect a computer modem, answering machine, and telephone to a fax. Connect the computer modem to the fax, then connect the answering machine to the computer, and finally, connect the telephone to the answering machine.
If the fax has three phone line sockets instead of two, some of the devices can be connected to the other phone socket on the fax.

reyjoshua07_11.jpg


Hope it helps.

Thank you for using FixYa.

Jun 27, 2011 | Printers & Copiers

1 Answer

Had a very close lightening strike in my back yard. Everything was connected to a sorge protector. It fried my Cox Cable modem, my telephone and the #2 phone jack on my all-in-one. Bought new phone and...


Yes it is likely the HP All In One is damaged - I suggest you put your money towards a new All In One as a repair most likely would not be a cost effective solution.

Jun 09, 2011 | HP OfficeJet J4580 All-In-One Laser...

1 Answer

MY LEXMARK X125 STOPPED RECIEVING AND SENDING FAXES. IT HAS ITS OWN LINE NOT CONNECTED TO COMPUTER. ALSO MY SPEAKER DIAL TONE IS NOT WORKING. WHEN CHECKING MY DRPD WONT SET UP EITHER. THIS JUST HAPPENED 2...


Hello. If everything else is working, printing and copying, unplug the printer from the power source. Check the telephone line from your phone company by unplugging the fax machine from the wall jack where it is connected to. Plug a telephone device straight to that wall jack and check for a dial tone. If there's no dial tone, contact your phone company. If there is, plug the fax machine back to that wall jack. You can also try replacing the telephone cable with a another known working cable. Plug the printer back to the power source. Check again. Hope this helps.

Mar 23, 2010 | Lexmark X125 All-In-One InkJet Printer

2 Answers

My HP 6310 printer / fax is too far away from the phone line. Is there a way to fax wirelessly using this printer?


Only if you have fax software on your computer and scan an image to the computer to fax, otherwise you need a really long phone cable you can buy at Radio Shack or Best Buy.

Oct 29, 2009 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

Will not fax out, or receive faxes


Check the FAX cable and make sure it is a FAX cable. There should be only 2 gold
contacts when you look at the cable jack. Phones use a 4 contact cable.

May 27, 2009 | HP Printer/Scanner/Copier 2210 Ink-jet...

1 Answer

Fax


hook a phone to the line if you get a dial tone, and can dial out it is not the line, make certain the phone line is connected to correct phone jack port on the machine. there is usually phone and a line on there. connect it to the line.
What happens when you try to fax, do you get an error, what is that error. try to manually fax something.

Oct 14, 2008 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Me again 2210xi all in one fax problem


The "tags" says no dial tone, so I wonder if you can send faxes? If not I would suspect the connection is not correct. The preferred setup would be to connect the phone line from the wall to the line input of the 2210 and then plug the phone (and answering machine) into the phone output on the 2210. Looking from the back the should plug into the jack on the right and the line to the wall should plug into the jack on the left. It is possible (??) that the 2210 will not present an autoanswer option if an active phone line is not connected. You can see the setup instructions for the Fax here. Note HP recommends using only a 2-wire phone line.

Also, do you have DSL on the same line? This can cause some issues.

Regards,
Bob Headrick, Microsoft MVP Printing/Imaging

Jun 26, 2008 | HP PSC 2210xi All-In-One InkJet Printer

1 Answer

Cannot receive fax


1st is the LINE and second is to connect the telephone.
To send and receive fax, u must connect the line into the first jack.

Dec 26, 2007 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Setting up proper connections to send and receive faxes


You must plug the cord into the jack in the back of the machine marked "line" not "phone"

Dec 07, 2007 | HP PSC 2210 All-In-One InkJet Printer

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