Question about Microsoft Xbox 360 Console

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Update Failed Message on Xbox 360

Hi, when I turn on my Xbox 360 I get a purple screen that says reinsert update disc and the only option it gives me is continue when I select continue it pulls up the update indication bar then instantly says update failed contact Microsoft support, I've tried to burn the update disc but I really don't understand the instructions and when I put the cd that I tried to burn the update to into the Xbox 360 it doesn't respond to it, so I know I must have made a mistake when trying to burn it to cd, anyway I need help, thanks

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  • Anonymous Oct 22, 2008

    i also have same porblem

  • mandroo Nov 10, 2008

    update failed i need support

  • Anonymous Nov 25, 2008

    update disk error

  • brewtalforce Nov 26, 2008

    same problem mate its realy anoyig tried contact xbox they said to try you recovering on mates console if you can sign in its you console wwhich is experiencing the problem.

    and im sure my box isnt buist as i neva movem it and it was fine the night before the update realse ?

    Help ?!?!?!?

  • Anonymous Dec 12, 2008

    I have the same problem... I repair RROD's all the time for cash. I have never come across this before. And for all you who mention the "sync button" trick, NO THAT DOES NOT WORK. Have done it a million times. The purple screen comes up whether you plug a 20, 120 or no hd at all... I have a perfectly good xbox; modded with iXtreme 1.4 and then I get this! WTF!!!! If anyone has the answer, please provide, thanks! -- wolfegang

  • camhyn Jan 06, 2009

    I have the same problem is there any other solution other than holding the sync botton out there ? Can anyone help?



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SoulSlinger Update Failed Message on Xbox 360 - to_post_off.gif Mar 27 2009, 08:09 PM Post #7

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I had change of heart, the guys over at 360mods prevailed on me to release this for free.
So for all to see , here is how you fix the update failed error in all cases:

The error seems to happen when the 360 is unable to read from the update source during the update. The only time I have actually seen it occur was when updating from a backup, which is a common cause Ive read about. The other common cause is an onset of RROD during the update. Im not sure what causes the hard drive error. Either way, the solution is simply to supply the 360 with the correct update file either on a CD or a USB stick. Now here's the rub, it has to be the exact same update file as the one that failed. Not a problem since I've made a nice torrent file with all of the updates to date here:


The version number is shown at the bottom of the error screen. PV is for previous version and CV for current version. Just put the file matching the current version (the one you are updating to) on a USB stick, (i.e. E:/$SystemUpdate) put it in your 360, and power up. If you have the right one it will finish updating and boot to the dashboard. Voila.

This has worked for me on 7 consoles so far. 3 of them said they couldn't detect the hard drive and the other four the update disc, so this seems to work in all cases. I hope this can help some people out.

Posted on Oct 30, 2009

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I just fixed this problem 10min. ago. (No joke.)


Second: Insert blank CD into your computer's disc drive, after your download finishes unzip the file. Now you are left with the folder reading "$SystemUpdate_9199" just drag & drop that folder onto your blank CD. Once it finishes copying to the CD, burn it to the CD. Use the setting of the burn speed to "4x".

Third: With your CD now burnt with the file just put it in your xbox, and then turn off the xbox, then turn it back on. And then it should pull up the updating screen with the loading bar. Once it finishes you are good to go.

Posted on Apr 30, 2010

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It sounds like the update failed while trying to install. The best solution is that you need to remove the failed update from the Xbox 360 memory. This can be done by turning your console off, then before you turn it back on press and hold the sync button (Small Round One) keep hold of the sync button and turn the console back on. Keep hold of the sync button until the console has fully booted up. This should clear any failed updates. If after you have tried this you still have the same problem then it would be best to contact Xbox support and see if they can help you out.

Hope This Helps

Posted on Oct 14, 2008

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Hey,i have that problem too,can you help

it say can't update,please reinsert the disc,and have a code out

please help

i can't tell my mom yet

Posted on Dec 14, 2011

I have the same issue, it happened yesterday, the HDD is 100% fine, the updates installed on it and I was able to use it perfectly on a friend's console.

There must be some solution, it can't be a hardware error, as my console was working perfectly a second before the update happened.

Posted on Oct 15, 2008

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STATUS CODE 4099-4174-1600-0700-C000-000E has a handy search page to lookup error codes:

From that page, those is the answer and resolution they give, good luck:
" Error C000-000E occurs when you try to download an update to your Xbox 360 console
You see the following error when you try to download an update to your Xbox 360 console:
error code xxxx-xxxx-xxxx-xxxx-C000-000E
Update failed.
Note In this error code, the "x" digits vary.
This error message means your console could not download a software update from Xbox Live.
To resolve this problem, try the following solutions:
Solution 1: Try installing the update again.
Solution 2: If you're having problems connecting or staying connected to Xbox Live, see Troubleshoot your Xbox Live connection.
Note You can also update your console software by copying the update to a USB flash drive or a disc and then applying it to the console. "

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