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Sony helpline - Video Game Consoles

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  • leroyjudd Oct 29, 2008

    I cant get my sony powered subwoofer to work

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Sony Computer Entertainment America
PO Box 5888 San Mateo, CA 94402-0888
Monday-Saturday
6:00 a.m. - 8:00 p.m. PST
Sunday
7:00 a.m. 6:30 p.m
1-800-345-7669 (1-800-345-SONY)

Posted on Oct 03, 2008

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1 Answer

My sony playstation 3 consul is not reading any of my games


Do CD's and DVD's work? If so then your Blu-ray lasor has a fault. I suggest you phone the Sony helpline, if your playstation is still in warranty then you'll trade your faulty console for a new one. I wouldn't imagine you do but if you have the 1st gen of the PS3 I would trade/buy a slimline. The old 40GB / 60GB units will not be fixed and shipped back to you!

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Anyone help me? when i turn on my ps3 its light at the front goes from green, blue a bit of yellow then fllashes red? HELP


call sony ps3 helpline,number is 08705998877.keep it handy you will probably need it again at some point

Jan 08, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

80010154 what dose this error code mean


Most likely a problem with your Blu-ray laser. I have had the problem in the past relating to this error code. You will need to phone the Sony helpline which can be found on their website and talk to a specialist to get it replaced. (Providing you still have a warranty)
I don't recommend you try fixing it yourself as it will make the Playstation3 void from any repair from Sony.

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1 Answer

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You need to contact the sony helpline. This is a security action. If you contact them directly this can be adjusted :o)

Aug 31, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

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I suggest you contact sony as its proberly the HDD or Firmware. Its definately something you shouldnt attempt to do on your own. Call the Sony helpline and they should be able to replace your console.

Jul 28, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3 not registering disc's


Hi there my PS3 experienced a similar fault (40gb) & I would recomend you contact Sony PS3 Helpline as explained below.
This fault was fixed by contacting Sony Helpline directly & explaining the fault (laser/hard drive damaged). They agreed to fix this fault free of charge & honoured my warranty as I bought this system in January 2007 by faxing them proof of purchase. They arranged to collect my PS3 via courier & advised that it will be returned within approx 3 weeks along with an extended 3 month warranty. I have to say that Sony Helpline were very helpful & their customer assistance was excellent & if your PS3 does breakdown I would recomend that you contact the Helpline first to enquire if they can assist with the problem before seeking to have this fixed at a potential cost of £100.00 upwards by independant PS3 fixers.

Apr 23, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Playstation 3 switches on ok but wont load games or dvd's.


This fault was fixed by contacting Sony Helpline directly & explaining the fault (laser/hard drive damaged). They agreed to fix this fault free of charge & honoured my warranty as I bought this system in January 2007 by faxing them proof of purchase. They arranged to collect my PS3 via courier & advised that it will be returned within approx 3 weeks along with an extended 3 month warranty. I have to say that Sony Helpline were very helpful & their customer assistance was excellent & if your PS3 does breakdown I would recomend that you contact the Helpline first to enquire if they can assist with the problem before seeking to have this fixed at a potential cost of £100.00 upwards by independant PS3 fixers.

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3 Answers

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maybe the main problem is the unit or the battery itself, go to the sony repairing shop so that they can replace it or fix it. thanks

Mar 29, 2009 | Sony PlayStation Portable (PSP) Slim...

1 Answer

Was working for 11 months..then doesn't load the disc of any sort


Go to where you purchased the playstation,, they will have a copy of the reciept in there system, due to warranty issues. Yes you will need a copy of the reciept when you send it back to Sony.

1 800 345 SONY is the toll free number to contact them.

Dec 20, 2008 | Sony Playstation 3 (PS3) Console

2 Answers

Hard drive corrupted


your going to have to buy an new hd :( go to newegg.com they got the best dealz!

Aug 11, 2008 | Sony Playstation 3 (PS3) Console

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