I have a paper jam in the fuser/paper exit area that accordianed up. I was able to remove half of it, but the remaining is neither accessible from inside the copier or from the receiving tray. I can see parts of the paper from the receiving tray but can not get to it . It still prints paper, but there is an indentation and a smear. I am concerned that I am ruining a fuser roller. Is there anything I can do, or is this a service man's problem

Hi marcbachm177,

Please follow the steps below on how to remove paper jams inside printers in hard-to-reach places, a pair of medical forceps is often useful.

1. Take off 3 plastic covers one above exit area-slide top to left to access screw. Remove lower exit cover and side cover -unsnaps with 2 pins and there is one more cover I think over the fan that needs to come off.

2.Locate black plastic sheet covering a circuit board carefully pull this back-disconnect 3 plastic connectors that lead from the heater to the circuit board.

3. Using a offset phillips #2 screwdriver remove 3 screws that hold the fuser to the frame.

4. Carefully lift fuser up and out toward the exit area.

5. Pop off black cover remove 2 screws from top of fuser, disengage cover lid locks with a small screwdriver, lift upper fuser heater - be careful NOT to damage plastic heater membrane. remove paper jam and reassemble.

Hope it helps.

Thank you for using FixYa.

YOU STILL HAVE A PROBLEM IN THE PAPER PATH...

DOWNLOAD THE USER MANUAL

Clearing the Paper Path
- E-1, E-2, E-3, E-4, E-5
When a paper misfeed occurs the red misfeed indicator flashes
on the WorkCentre diagram, and an E status code will flash in
the Display Window. Paper misfeeds may occur in the areas
shown below. Follow the steps below to locate and clear the
misfeed.
Note: Ensure that the alternate paper tray is lowered
(XL2140df only).
Caution: Do not touch the shiny drum cartridge surface.
Scratches or smudges will result in poor copy quality.
Do not remove paper through the bypass. Unfused toner may
adhere in the area, resulting in smudged copies.
E-1
Steps 1-2 for XL2140df only
1. Lower the right Side Tray 2 Access Door.
2. Remove the misfed paper.
3. Close the Access Door.
If paper cannot be removed, open drawer (2) clear misfed paper.
4. Close the Side Cover.
E-2
1. Press the Release Latch to open the Side Cover.
Exit Area
Paper Feed Area
Fuser Area
Side Cover
35
- E-1, E-2, E-3, E-4, E-5 (continued)
Caution: Do not touch the shiny Drum Cartridge surface.
Scratches or smudges will result in poor copy quality.
2. Carefully remove the misfed paper in the direction shown.
If paper cannot be reached, open the paper trays and remove
misfed paper.
E-3
Fuser Area
Warning: The fuser area is hot. Take care when removing
paper from the fuser area.
Note: Ensure that the Alternate Paper Tray is lowered
(XL2140df only).
1. Press the Release Lever to open the Side Cover.
2. Pull down on the fuser lever.
• This will release pressure on the paper.
Caution: Do not pull paper up through the fusing unit. Unfused toner
may adhere in the area, resulting in smudged copies.
3. Remove the sheet of paper in the direction shown.
4. Close the Side Cover.
E-4 and E-5 (2-sided Reverse Copy XL2140df only)
Exit Area
1. Pull down on the fuser lever.
• This will release pressure on the paper.
2. Gently pull the paper out through the exit area.
36
- E-1, E-2, E-3, E-4, E-5 (continued)
3. If not accessible, turn the knob in the direction of the arrow
to move the paper to the exit area.
4. Gently pull the paper out through the exit area.

I’m happy to assist further over the phone at https://www.6ya.com/expert/norman_d2fa496dce30c65d

Turn off and unplug the machine you can open the front door open the exit side where the paper exits out gently remove paper the issue is caused by the upper fuser claws on the fuser unit they are worn you will need to replace them or replace the fuser unit assembly as other internal parts in the fuser may also be worn like the rollers
This should be done by a trained certified engineer

WHEN YOU TURN OF MACHINE MAKE SURE TO OPEN DOORS AND WAIT A FEW HOURS SO THE FUSER AREA CAN COOL DOWN CAUTION THE FUSER AREA IS VERY HOT

A couple of things.
There is a bushing at the front of the exit transport that fall out of the frame. That requires removing the scanner and looking in the exit transport that way.
You may also have something stuck in that transport. Take the fuser back out and then take a minella folder and push it through from above the fuser to the output area and see if it disloges anything. If not, then you have to pull the scanner off and look in that exit transport area for problems.

There might be a access door in the back of the printer, remove the door and gently pull the paper out.

more the likely it is in the fuser unit of the copier .

Remove the fuser /exit unit and clean the rollers and the fingers.

Hello sir; Go make a copy let paper jam again, do not remove the paper, check the jamming paper area see there have any paper chip stuck in the paper path, clear it, otherwise cleanup roller with alcohal.

1. Take off 3 plastic covers one above exit area-slide top to left to access screw
remove lower exit cover and side cover -unsnaps with 2 pins and there is one more cover I think over the fan that needs to come off.
2.Locate black plastic sheet covering a circuit board carefully pull this back-disconnect 3 plastic connectors that lead from the heater to the circuit board
3. using a offset phillips #2 screwdriver remove 3 screws that hold the fuser to the frame. carefully lift fuser up and out toward the exit area.
4. pop off black cover remove 2 screws from top of fuser, disengage cover lid locks with a small screwdriver, lift upper fuser heater-be careful NOT to damage
plastic heater membrane. remove paper jam and reassemble.

We had this same problem. You need the back cardboard section of a legal pad. Take out the cartridge and slide the back of the cardboard slowly into the rollers, pushing it out the end where the paper comes out. This helps push the paper jam out. You may have to do this several times slowly to get the jammed paper out. But it worked for us!