Question about Garmin nuvi 350 GPS Receiver

3 Answers

Nuvi 360 cannot acquire sattelite

I've update firmware, done a hard reboot and can not get my Nuvi 360 to acquire sattelite - Garmin wants $200 to reburbish, any other suggestions? - Thanks!

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  • ltalessi Oct 06, 2008

    Hi Jim -- thanks so much, your guidance worked like a charm and provided a great perspective for troubleshooting the issue in the future. I really appreciate you help!

  • gvasuus Nov 16, 2008

    I have Nuvi 350. I upgraded the firmware and thought because of old map software, it is not working. i also purchased the upgrade and still same condition. Only thing is that at the end of updating, indicated there was error in upgrading. but when looked at the map software in the GPS indicates 2009 (latest one)

  • Anonymous Nov 26, 2008

    I had the same problem and then followed the advice and it worked like a charm! Thank you!

  • korovilas Apr 22, 2009

    Hey Jim, I also have tried all that was suggested. But the external antenna does not pick up any satellites either....no bars at all. I get a reading of 3.0 in the GPS S/W section. I sent garmin a email and they stated they would fix the problem for 85 dollars but it seems like a waste since the unit cost me around 135. Is there a loose wire I should be looking at or is it a firmware issue?

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There are a few things you can try to restore satellite reception.

1. place your finger over the lower left-hand corner of the screen and hold it there
while pressing the on/off power button. Keep holding your finger there and a window should pop up asking if you want to go into maintenance mode. Select yes. There is an option called "clear user data". Select that option. It will not erase your favorites. It will however, erase any corrupted satellite data and will default you back to some factory settings. This will clear some of the memory allowing your Nuvi to collect new satellite data. Your Nuvi should reboot and it will ask you a couple questions like, timezone, language. Please select the proper settings.

Make sure the antenna is up and that you are outside. On the main screen, you will see a satellite bar graph in the upper left-hand corner. Touch the bar graph and you should get a satellite map, showing the satellites. If your Nuvi's receiver is working ok, you should see horizontal hollow bar graphs appear on the right. Eventually they will turn solid blue. This indicates they have downloaded the proper data from the satellite. When you have (4) solid blue horizontal bars (4 satellites), you will see the top panel begin to show improved accuracy and your Nuvi will then work as it should. This entire process make take 30 minutes or less.

If you don't see any bar graphs, your Nuvi may ask you severl minutes later, if you are indoors. If your outside, select no. It will then ask you if you have moved 1000 miles since your last use. Select yes. This will cause your Nuvi to start looking for
satellites, trying to locate your new position.

Now, if you still don't see any bar graphs, then your antenna may have a problem. There is a known issue with the Nuvi antenna where a part has failed, causing the Nuvi to no longer use its internal antenna and it's now always looking for an antenna at the external antenna port (the gold connector on the side of the Nuvi antenna). If you have a piece of small wire, a couple feet long, you can insert that into the center lead of the external antenna jack. Most likely, you'll begin to see bar graphs after a few minutes and your Nuvi will lock.

I haven't been able to identify yet, which part has failed. I am working on that.
However, if the piece of wire works, you can always go on eBay or a retail store and
purchase an external antenna for your Nuvi. They are magnetic and can either stick to your roof or any metal surface within your vehicle.

Here's another way to determine if your antenna has failed and will have to be replaced:

At the main menu, pres on the "wrench" symbol. Then press the "gear" symbol and then press "about". There is a field marked "GPS S/W". There should be a number next to it. It may be "2.9" or "3.0". That is good. That tells you that the main board in the GPS is communcating with the antenna receiver. If you see "0.0" then your antenna is defective and there's no way to repair it other than replace it.

Please let me know if I can be of further assistance to you.

- Jim

Posted on Oct 03, 2008

  • SHARCNET-USA
    SHARCNET-USA Oct 06, 2008

    Your welcome!



    Best wishes & safe travels,

    - Jim

  • SHARCNET-USA
    SHARCNET-USA Nov 17, 2008

    If you tried the above procedure and you still can't receive signals, then yes your antenna needs replaced.



    - Jik

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Dude I wish I could thank you personally. Tried everything for days with this problem. Nothing worked and was about to break this thing in pieces. Tried your piece of wire advise and IT WORKED !!!
hahaha god bless you man.
Juan.
Kennesaw, GA

Posted on Mar 18, 2009

Thanks for the good info. What is the GPS S/W is reading 2.9, but it still wont acquire sattelite is the entenna bad?

Posted on Nov 10, 2008

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