Question about HP OfficeJet d145 InkJet Printer

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When I fill out a cover sheet ; cover sheet sends but will not feed additional pages.

I make a cover sheet and placed pages to be scanned in place. Cover sheet sends but pages in the feeder do not feed.
The pages placed in the feeder will send without a cover sheet but must be sent separately.

There are 3 options of software for this scanner (my son wanted to check out his same model all in one and apparently it automatically added the additional software) on my computer. Could these additional software selections be confusing my computer?

I can not find the original software cd's so I am not sure if I should try to remove all programs and try to replace the software on line.

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6 Suggested Answers

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Posted on Jan 02, 2017

  • 1362 Answers

SOURCE: automatic document feeder

you have to replace it if cleaning doesn't help.

look for the seperation tire or pad if it picks up the paper from the top first then the sep is on the bottom and vice versa. Clean that on really good this is the one that seperates the paper and stops it from feeding more than one sheet.

Posted on Oct 23, 2007

  • 1894 Answers

SOURCE: Problem with scanning both from the auto feeder and from scanner glass

have you replaced or repaired any part of the printer recently?

this does not seem like a paper jam.. problem is somewhere else..

Posted on Aug 05, 2008

  • 1894 Answers

SOURCE: Problem with scanning both from the auto feeder and from scanner glass

this is what HP has to say

This document applies to all HP product models. Issue When the product is turned on or in the middle of an operation, an unexpected noise occurs, such as clicking, thumping, or grinding. Blinking lights and error codes might accompany the noise. NOTE: Noises can be caused by a number of things. This document focuses on isolating, identifying, and resolving known causes of product noises. Solution Noises are subjective and can be difficult to describe. Some noises are normal to the operation of the product and might include the following:

  • The product might make humming and buzzing sounds as the carriage moves around on the right or left side of the product while cleaning the ink cartridges. This is normal when a product is turned on, before and after printing, after a product has been on standby for some time, after replacing an ink cartridge, or in the middle of a large print job.
  • During a print job, the movement of rollers, gears, carriage, and paper (paper feed and ejection) creates some noise.
  • During a print job, if the product is printing in the fast or draft mode, the noise level might be higher than when using the best or normal mode.
  • At the end of the print job, a louder clicking noise occurs as the paper is pushed to the output tray.
  • At the end of a print job, a noise emanates from the left or right side of the product as the pens are capped. The product might try to do this a couple of times.
Abnormal noises are a symptom of a problem. The most accurate way to determine the origin of a noise is to isolate where it comes from and when it occurs. Use the following steps to try to isolate the noise issue. NOTE: Error codes might indicate the source of the noise. Make a note of any error code or blinking lights that appear. Step one: Check for loose or broken parts
  1. Raise the cover of the product.
  1. Check inside for loose or broken parts.
  2. If there are broken parts, the product needs to be serviced.
  3. Step two: Make sure that accessories are installed correctly
  1. Press the power button (c00636182.gif ) to turn off the product.
  2. Remove the power cord from the back of the product and unplug the power cord from the power source.
  3. Check any accessories (duplexer, envelope feeder, automatic document feeder (ADF)) to make sure each is installed and seated correctly.
  4. Plug the power cord into the back of the product and plug the power cord back into the power source.
  5. Press the power button (c00636182.gif ) to turn on the product.
  6. If the noise still persists, remove each accessory one at a time to try to determine if the noise is associated with a single accessory or a combination.
  7. If the noise stops when a specific accessory is removed, that part might need to be replaced. If possible, exchange the accessory with a known good one or a new one to determine if the noise is associated with the accessory. NOTE: If the product is fully functional with the accessory in place, the noise might be normal.
  8. If the noise persists, proceed to the next step.
Step three: Check connection with computer Turn off the computer to determine if the computer is the source of the noise. If the noise persists, proceed to Step four. If the noise stops when the computer is turned off, try to isolate any issues with connectivity:
  1. Press the power button (c00636182.gif ) to turn off the product.
  2. Disconnect the USB cable from the product.
  3. Unplug the power cord from the wall outlet and from the back of the product.
  4. Wait a couple of minutes to allow static to be discharged.
  5. Plug the power cord into the wall outlet and plug the power cord into the back of the product.
  6. Connect the product to a different USB port.
  7. Turn on the computer.
  8. Press the power button (c00636182.gif ) to turn on the product.
  9. If the noise persists, service the product.
Step four: Check for a paper jam Paper jams can prevent the internal components of the product from moving, which can create unusual noises.
  1. Press the power button (c00636182.gif ) to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Remove the rear access door.
  4. Remove any paper that is inside the product by pulling it out through the rear access door and then securely replace the rear access door.
    1. If a paper jam cannot be removed from the back of the product, raise the product cover, carefully remove the paper jam from the front of the product, and then lower the cover.
    NOTE: Remove any paper jam carefully as it is possible to damage the product when removing a jam from the front of the product.
    1. Reconnect the power cord to the back of the product.
    2. Reload the paper in the paper tray.
    3. Press the power button (c00636182.gif ) to turn on the product.
    4. Try to print. If a jam is cleared and the product prints, but the noise persists, proceed to the next step.
    5. Step five: Make sure that the carriage moves freely
    1. Press the power button (c00636182.gif ) to turn off the product.
    2. Disconnect the power cord from the product.

    1. Make sure that the ink cartridges are locked into the carriage and have not come loose. Also make sure that there are no obstructions under or around the carriage to prevent it from moving.
    2. Close the product cover and reconnect the power cord.
    3. Press the power button (c00636182.gif ) to turn on the product.
    4. If the noise persists, proceed to the next step.
    5. Step six: Plug the product into a wall outlet
    If the product is plugged into an uninterruptible power supply, that source might make a beeping or whistling noise.
    1. Unplug the power cord from any power strips or surge protectors.
    2. Plug the power cord directly into a wall outlet instead.
    3. Press the power button (c00636182.gif ) to turn on the product. If the noise persists, proceed to the next step. If the noise stops when plugged directly into a wall outlet, the power strip or surge protector might not be allowing sufficient voltage to reach the product and might need to be replaced.
    Step eight: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

    Comments by scrodamoon in premium

    Posted on Aug 05, 2008

    • 191 Answers

    SOURCE: feed switch unresponsive

    your case seems the cassette feed unit can not detected by cassette unit sensor which locate around the paper input roller need to check
    1) the cassette push in the well position which can touch the sensor well egnough
    2) find out this sensor and adjust the sensor sdander position (more sensitive).

    Posted on Feb 07, 2009

    • 7733 Answers

    SOURCE: Paper feeder prints one sheet

    HP designed a quick and easy tool that diagnoses and resolves many printing problems: The HP Print Diagnostic Utility. HP recommends that you download and install the Print Diagnostic Utility any time you need to troubleshoot a printing problem.

    Posted on Nov 04, 2010

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    I have a lexmark 4270 printer but i can't send any fax or scan because paper jam.what i do?

    Leading cause of paper jams is debris/foreign objects that accidentally fell into the paper feed area. Please follow steps below to fix the problem:

    1. Remove the sheets of paper from the feeder.

    2. Grab a flashlight and look inside the feeder for any debris or foreign objects.

    3. If you're willing and physically able, you may also turn the printer over. Any debris should just freely roll out from the feeder.

    4. If feeder is clear, place the printer back on the table, open the printer cover and remove the cartridges.

    5. Check the cartridge area for any obstructions/debris in the cartridge carrier's path or the paper path.

    6. If cartridge area is clear, close the cover.

    7. Rebrick (pull out power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds).

    8. When the printer turns on, reinsert the cartridges and load some paper. Try to print again.

    If problem continues, please contact Lexmark Technical Support Center for additional assistance.

    Aug 15, 2011 | Lexmark X4270 All-In-One InkJet Printer

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    How do I scane on my mx310

    You will need to plug the printer andcomputer together with a USB cable in order to use the printer's scanningcapabilities. The scanning unit on theMX310 features an automatic document feeder on top of the printer, which willscan multiple pages itself. You can also choose to load documents on thescanning glass, which is covered by the scanner's lid. This is how to do it. 1. Turn on the printer by pressingthe "Power" button until it illuminates and turn on the attachedcomputer. Wait for the printer to finish its initialization process beforecontinuing. 2. Place the document face up inthe automatic document feeder if the document's papers are uniform in andfit in the feed tray. Adjust the paper-width guide to the of thedocument's papers. 3. Place the first page of thedocument face down on the scanning glass after you have lifted the scanningunit's cover, if you choose to not use the automatic document feeder. Close thecover again slowly so the document does not shift on the glass. 4. Press the "Scan"button on the printer's control panel, then press either "Black" or"Color," depending on the type of scan you would like to perform. 5. Retrieve the scanned documentfrom the automatic document feeder's output tray once the scan job is over.Otherwise, click on the "Yes" button on the computer's screen,indicating you would like to scan another page. 6. Lift the scanning unit's cover,remove the document from the scanning glass and place the next page of thedocument face down on the glass. Close the scanner's cover and click on the"OK" button on the screen to scan the next page. Repeat this processuntil all of the document's pages have been scanned.

    Jan 13, 2011 | Canon PIXMA MX310 All-In-One Printer

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    How to install paper in oki microline 320 turbo printer

    Paper Loading

    Rear Feed, Continuous Forms

    Use the rear-feed path for printing on single-thickness,

    continuous-form paper.

    Use the single-sheet path (top feed) for graphics or charts.

    ! If you have paper in the paper path, be sure to remove it

    before installing rear-feed paper.

    1 Lock Lever

    2 Upper Tractor Cover

    3 Pins

    4 Lower Tractor Cover


    1 Move the paper lever to the position marked "REAR."

    2 Grasp the tabs lift off the paper separator.

    3 Pull up on the lock levers and open the tractor covers.

    Then, move the right tractor to fit the width of the paper.


    4 Place the first two holes in the paper over the tractor pins

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    5 Move the left tractor to align the edge of the paper with

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    lock lever.


    6 Adjust the position of the right tractor to center the holes

    in the paper on the pins. Then, push back the right lock



    7 Install the paper separator. Place the wire guide (1) on the

    pull-up roller assembly (2).


    8 Press FF/LOAD. The paper feeds into the printer.

    ! The factory default setting for the Top of Form (where

    the printing should begin) is one inch down from the top

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    Top Feed (Single Sheets)

    Use the single-sheet path for letterhead stationery, memos,

    and individual envelopes.

    ! If you have continuous-form paper in the path, press

    PARK to remove it before loading single sheets.

    1 Make sure the printer is on and deselected (SEL light off).

    2 Place the paper lever in the position marked "TOP."


    3 Open the carriage cover. Raise the paper separator to the
    single-sheet position.

    4 Make sure the wire feed guide (1) is secured in the sheet


    5 Adjust the paper feed guides (1) for the width of the paper.

    Place a sheet of paper in the separator. The paper will feed

    into the printer.


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    Thanks, Joe

    Jan 04, 2011 | OKI MICROLINE 320 Turbo Matrix Printer

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    I need to know how to send a fax from a brother MFC-295cn all-in-one printer

    Hello Frank,

    Sending a fax is fairly simple.

    1. Make sure you have a telephone line connecting to the LINE jack on the side of the MFC-295CN

    2. Check if you have a dial tone by pressing the "hook" button on the machine while the line is free.

    3. Place a page face down on the flatbed scanner or in the document feeder on the top of the machine.

    *Note: If you are using the document feeder, once the page is placed in, you should see "enter fax #" on the LCD

    4. Enter the fax number the same way you would dial a regular phone number.

    5. Press "Start"

    *Note: If you are using the flatbed option, after the sheet is scanned, you will be asked if you want to scan a second page. For additionnal pages, press 1, to end scanning and start faxing, press 2

    6. If the fax goes through properly you will see "completed" on the LCD

    Mar 25, 2010 | Office Equipment & Supplies

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    Printer won't respond to scan command (pixma mp450) and keeps telling me the cover is open when it is clearly not!

    Press the OK button to
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    plain paper.
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    Oct 08, 2009 | Canon Office Equipment & Supplies

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    It grabs several sheets of paper at one time

    This is most likely a paper problem, the paper is basically sticking to the next sheet, Ensure the paper is stored in a cool dry place helps, dont load the paper with more than what you need for a couple of days and when loading the paper flick the pages to allow air between the pages
    If this dosnt work try a different brand of paper

    Sep 09, 2009 | Lexmark Optra E310 Laser Printer

    1 Answer

    My Canon MP 150 continues to return the e19 error message after trying to scan the alignment page. How do I fix that?

    Hi ...

    Well it looks like the head alignment sheet was not filled in properly ...
    Confirm the circles were filled in as follows: Good example:


    Bad examples:


    If more than one circle is filled in, reprint the Head Alignment Sheet.
    Print Head Alignment
    1. Ensure that the printer is powered on and open the paper output tray. (Confirm that the paper thickness lever is set to the left.)


    2. Load a sheet of A4 or Letter-sized plain paper in the auto sheet feeder (or ASF).

    3. Press the <Maintenance> button several times until [P] is displayed in the LED.


    4. Press the <Black> or <Color> button. The machine prints the head alignment sheet.


    5. From each group, select the pattern which has the least visible streak.

      Example of the pattern with the least visible vertical streak

      Example of the pattern with the most visible vertical streak

    6. Pencil in the circles on the left side of the selected pattern, using a dark pencil.

      < 1 > Good example

      < 2 > Bad example: Checkmark
      < 3 > Bad example: Line only
      < 4 > Bad example: Not dark enough

    7. Open the document cover and load the head alignment sheet on the platen glass.

      Note: - Place the printed side down.- Align the sheet with the alignment mark (shown by the arrow) on the lower right corner of the platen glass.

      05sj00115_06.gif Alignment Mark

    8. Close the document cover gently.

    9. Confirm that U is displayed in the LED.
      If U is not displayed, press the <Maintenance> button several times until [U] is displayed in the LED.


    10. Press the Black or Color button.

    11. The machine scans the head alignment sheet and aligns the print head automatically.
    Please vote if this helps .... Cheers :)

    Jul 24, 2009 | Canon PIXMA MP150 All-In-One InkJet...

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    This is beyond the copier's capabilities.

    My suggestion would be to scan as one complete and then break the document apart afterwards.

    You can use the auto-feeder but it's function is to scan large quantities as one and not the other way round as you wish.

    Place one sheet in, hit start and place the next in when it is transferring is the quickest it will work from the copier.

    Aug 08, 2008 | Konica Minolta bizhub C351 All-In-One...

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    DR-2050C Scanner all sheets feed thru only one scans

    Do you get an error message after the first scanned image? If not, check your software settings to see if you have the option of single page /multipage scanning. Some software lets the customer choose a single page scan when the SCAN button is pressed.

    Check the "Feed Select Lever" to make sure it is in mutifeed position. If not, it will grab all of the docs at once.

    Jul 05, 2008 | Canon DR-2050C Path-Through Scanner

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    SF-3100 Paper feed problem

    You need to clean the friction pad. If you open the part where you put your sheets in to send faxes you will see a white pad behind the cover. You need to clean it, if it still feeds more than one page the pad is probably worn.

    Jan 09, 2008 | Samsung SF-3100 Plain Paper Inkjet Fax

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