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Toshiba Laptop Malfunction (2)

I have a toshiba Equium M50-216. When you login, the desktop fires up and it looks like it is working. However, it then switches itself off and restarts. It will constantly do this cycle until the battery is removed to turn it off. I can't even use the recovery disc because once the desktop appears , it just restarts again. Please can you help. (i have music and pictures i don't want to lose). Thank you.

Neil Manning
07709191238

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This sounds like 2 things, it could be a video driver conflict or there's a startup program that might be causing the problem. To check which is which, try restarting the computer > press F8 when you see the toshiba screen until you get the Advanced Boot Options.. then choose Enable VGA Mode (I'm assuming your using WindowsXP). If that works and you get to the desktop screen with no problems, try removing the display driver & replace it with a compatible one (usually on the cd that came with the laptop). If that doesn't work, try choosing Safe Mode and run msconfig (start > run > msconfig) and disable all services & startup programs (don't forget to check "hide all microsoft services"). then restart the computer. If this doesn't work and continually goes to a loop, do you see a bluescreen with error messages on it? Like Error 0x00000003 or 0x0000000E etc.? or a memory dump error? That could be a hardware problem already and it may require service.

Hope this helps.

Posted on Oct 03, 2008

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