Question about Konica Minolta bizhub 350 All-In-One Laser Printer

2 Answers

Bizhub 353p error c - 4551

Hello, I am receiving this error message on our brand new printer. It's a bizhub 353p. It says to open the front door then close it to reset, but it keeps coming back. I can't find any obstructions or jams, i've tried power on/off, and unplugging it for a while - still comes back! Does anyone have any ideas on what this problem could be?

Thanks for your time!

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  • 2 more comments 
  • FCL-Tech Oct 07, 2008

    I called Konica, they came out and spent 3 hours putting in a new imaging unit for the cyan color. Everything is fine now, must have been a bad one from the factory... Tech said that standard operating procedures call for all imaging units to be replaced when 1 goes out, but since this machine is brand new, he just did the one. Thank heavens for good warranty!! Side note, Konica tech support is the absolute best i have ever dealt with. There was a guy here within 45 minutes after 1st call was made. He stayed all day, even left and came back with parts and didn't leave until it worked. Used to have to deal with Xerox, they are the absolute WORST tech support i've ever dealt with. It would take them days to get here, and when they did they would often (at least 4 times this has happened) start troubleshooting the wrong machine, then when told that it's a different machine, they would say "well i'm not certified to fix that one, you'll have to place another service call." The only difference in the models was one was blk/wht, the other one color. If you value productivity in your business, do not buy xerox.

  • Anonymous Nov 12, 2008

    Exactly the same problem. Replasing all image units give me nothin

  • tlequestrian Nov 20, 2008

    Same Problem and I have TONS of printing to do for billing!!!!

  • Brandi B
    Brandi B Dec 26, 2012

    Save yourself the headache and buy the chips pff ebay. They have you replacing drums that are WAY before their time just to make you spend more money.



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C-4153 Laser malfunction (Cyan)

SOS signal is not detected even after the lapse of
a given period of time after staring the laser output.
• SOS signal is not detected for a given period of
time during printing or IDC sensor adjustment.

Replace the PWB Print Head assy

Posted on Jan 14, 2009

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  • Expert
  • 167 Answers

Faulty door sensor?

Sounds like the door my be loose or mis-aligned.

Posted on Oct 07, 2008


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best reg
pini - israel

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