Question about Saeco Incanto Classic Espresso Machine

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Steam wand does not shut off completely/ espresso shot = full size cup

When I use the steam wand to foam milk and then shut it off to brew the shot of espresso the wand still continues to spit water and drip even though I have turned the knob all the way to the off position.

When I press the single shot of espresso button it is now coming out very watered down it is brewing a full cup of coffee. I have tried to reprogram the cup size but it does not work

Please help

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  • kkhopper Oct 31, 2008

    The steam wand leaks whenever the machine is turned on, and the amount of leakage is steadily increasing. Is there a part that I can change, like a rubber washer or something? I am using a Saeco Gran Crema Deluxe machine.



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Posted on Jan 02, 2017


SOURCE: Won't make coffee

Could you please advise how I obtain a manual for a Saeco Magic deluxe

Posted on May 09, 2008

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SOURCE: Steam coming out from bottom?

It sounds like your steam thermostat is bad and needs to be replaced. Be careful, in this situation the machine will not stop heating and you could get hurt. I would recommend getting the machine repaired or if you would like to try it yourself you can contact us on our website and we would be glad to provide you with the correct part.

Saeco cleaning supplies and parts.

Posted on May 29, 2008

SOURCE: Froth control problems

Your vinegar did the job: it as removed the deposits, now these deposits are clogging the four holes porcelain valve.....if the froth lever is not broken.
Remove all the screw you can see on the top and under the top of it, remove the cover, unscrew the frothing device down to the porcelain valve consisting of two 4 holes discs, clean them, and voila!

Posted on Sep 22, 2008

  • 10 Answers

SOURCE: can't get milk to foam

How long have you had the machine? Use a straight pin and poke the opening of the wand. It may be blocked. If the bottom of the wand can be removed, use some pliers, and CAREFULLY remove it, soak it in hot water. Rinse it thoroughly, and replace it back on the machine. If you cannot remove the wand, turn the machine upside down, and check the opening to the wand. It most likely is stopped up. Run vinegar and water through your machine once a week. Calcium build up does the same thing. Good luck! Happy Lattes!

Posted on Feb 05, 2009

  • 8596 Answers

SOURCE: can't get milk to foam

Place 1/3 part distilled white vinegar and 2/3 part water into the water reservoir. Turn the machine on and wait for the heat light to go off. Once the heat light goes off, turn the steam vs. water knob to the water drop icon, and turn the main function knob to steam/water. Make sure to have your frothing cup underneath the steam element ready to catch the water. The vinegar/water solution should clear out the calcium that clogs the steam element. Also, remove the cover to the steam element and dip it in a bowl with vinegar for about 5 minutes, and use something like a pipe cleaner to clean out that cover. Then apply vinegar and hot water to a rag and clean the calcium off the shaft of the steam element. Once you are all finished with this, run plain water through the espresso maker on the steam/water setting to clear out the bitter vinegar residue. Now, try again to make espresso and froth it.

Since milk contains calcium, the steam element has to be decalcified more often than a regular coffee maker. The EM-100 is a beautiful machine, but it is definitely high-maintenance - you will probably spend more time cleaning it than making cappuccino, etc.

Good luck!

-Tha Mp3 Doctor (is also a huge Cuisinart fan)

Posted on Feb 26, 2009

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My caffitaly S 23 does not dispense hot Millikan after the coffee has dispensed. Just hot steam and a little bubbly hot water. I have cleaned it it and will dispense milk and the next cup doesn't.

First; I am NOT a Caffitaly repairman. Though I have worked on mini espresso machines. Sputtering and/or poor steam is an indication that your brewer is not up to brewing temperature.
** Most of these home machines have a very small boiler or tank. They are designed to produce hot water and sometimes steam to brew a small 'European' espresso. Here in the USA we like our coffee weaker and with lots of 'other' things mixed in. The 'Americano' is the same amount of coffee but with a lot of hot water added. This amount will tax the small boiler to it's limits. Top it off with a grande latte would be probably be beyond it's ability to completely froth/heat this amount of milk. When you order a Latte from a Barista you will note that it takes a while to froth a Pitcher of cold milk. They are using a large espresso machine and probably pulling a double shot of espresso. To make a similar drink with any home machine requires doing everything 'double' or twice brew. (3 times?) You will need to check the 'ready' light to make sure the brewer is up to heat prior to brewing your next cup.
** Suggest brewing a regular size or 1/2 a mug of coffee-latte then come back again later for another fresh hot cup.
Aloha! ukeboy57

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Steam wand not working

The steam wand ejects steam in order to froth the milk. The steam wand should be cleaned after it is inserted into milk and at the end of each day. Do not allow the steam wands to soak in water overnight since some of the dirty water can be sucked into the boiling tank inside the machine this may cause the steam not to come out
Unplug the machine, take the case off, disconnect the switch wires and test it with a continuity meter. If you don't get any continuity, or if it is constantly closed and never open, the switch is bad.
this could have been prevented by regular maintenance and proper use. The usual suspect is a gummed up wand or brew line or user error. Here’s what to look for and how to avoid it.
First, notice what kind of wand you have. Most semi-automatic and porta-filter espresso units will have wands that resemble those on bottom or right, although the tips may be different. Some tips do not slide up and down to alter the aeration, as the one on the bottom does. If your wand is from an older (1990s) unit, it could have a more bulbous tip and a smaller hole in the tip. wandte1.jpg wandte2.jpgSome of the new wands give you a manual/automatic control.
wandte3.jpg Many of the new super automatics come with an automatic frothing unit, like this one from Jura-Capresso. The nice thing about the frothing wands on Jura-Capresso's new units is that they allow for even more control.
The "Dual Frother Plus" (top) works like the traditional frothing wand. The metal sleeve goes up for steam, down for foam.
The "Froth Xpress Plus" is a very handy device which can be used with the included sleek milk container or a distinct milk container, like a 1/2 gallon jug. The Froth Xpress has a tube (hard for using the included container, flexible for using a different container) that fits into the frothing tube behind the dial shown in the picture above. After selecting froth or steam, the milk is siphoned into a cup below the steam wand. We recommend steaming the milk first, then adding the espresso.

Whatever sort of wand you have, it is essential to keep it clear of solidified milk which can gum up the tip and even the wand shaft. Here are some symptoms of a clogged wand:
  • Little or no steam comes out of the wand
  • Hot water drips from the tip of the wand
  • A squeal or whistle comes out of the wand when the steam function is selected
  • A deep humming is heard when the steam function is selected*
*This is also a symptom of another more serious problem, particularly if you have a pump espresso machine; so if unclogging the wand does not solve it, you should contact a technician.
A good preventative measure against the clogging of a steam wand is regular rinsing in warm, soapy water of the tip and any other removable frothing part. This should be done after each steam wand use. If your machine has a Froth Xpress, it is important to clean all of the hoses, valve, and connectors (be very careful with the plug, however, because it is delicate). All wands should also have steam jetted through them after a frothing cycle is run.
Another preventative measure is to run a steam cycle for about twenty seconds before each new use. This will eject stray particles before they can build up and cause serious damage. There is also a cappuccino cleaner available which can be used in the automatic frothing devices. The solution is placed in a reservoir, and a full cycle is run until the reservoir is emptied. This can be done every few weeks or every few months, depending upon use.
Aside from prevention, there are treatments for a clogged wand. First, remove the tip, if the tip is removable. Usually they are, as in the case of the plastic tips above. The holes are usually big enough to run a pin or even a small paperclip through (emphasize small) to remove the gunk. If these items are too large, do not attempt to use them; instead try using a thin gauge wire from an electrical wire strand. Next, the metal wand itself can have a pipe cleaner run up into it. Start out by putting just about a half inch of the pipe cleaner up the wand, rubbing it around, then pulling it out. Gradually work more of the pipe cleaner up the wand, but never let the length of pipe cleaner in the wand exceed the wand length. We recommend the pipe cleaners with the stiff barbs attached, as opposed to the mostly soft ones. Do the same for all of the hard hoses and connectors. With respect to rubber or soft plastic parts, rinse them in soapy hot water. If flexible hoses form holes, replacements are available (give us a call) or we've even had some luck at aquarium supply stores.
PLEASE NOTE: if you own the Jura X7 or the Froth Xpress Plus, the diameter of the tiny holes is very important. We recommend trying not to put pins into these holes. However, if they must be cleaned and soaking won't work, a smaller gauge wire, a single strand, should do the trick. Always use a strand that is smaller than the diameter of the hole.
Frothing wand technology is advancing at a breakneck speed, but along with these advances come serious precautionary measures for dealing with these very delicate mechanisms. Follow the steps above, and your machine should be producing full-fledged froth for its entire life.

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I have a 2009 Faema Smart S-2, 2 group semi automatic coffee machine. Is it possible to convert it to an automatic coffee machine?

First, I am NOT a Faema repairman, Though I've worked on some Faemas, and similar espresso machines.
** Your question is a bit vague so I will try to provide info.
The 'semi-automatic' means you don't have to watch the brewing of the coffee. The machine will 'Dose' out a per-determined amount of water through the portafilter. Manual machines require to operator to turn water on and off to dose. Full automatic will grind the beans, measure and pack the coffee, then brew the coffee with water. Some have the option to froth and dispense milk directly into the cup. The industry usually refers these machines as 'Super-Automatics' They are very expensive and are designed for untrained personnel (not a Barista) to make coffee. There are a number of Home use machines now that provide a similar function but can only produce a cup for personal use and not multiple cups.
** I have come across automatic milk steamer and frother. This can be a simple cappuccino attachment to your steam tip. More updated version have an auto-frother that replaces the steam wand and will do a fair job (IF THEY ARE KEPT CLEAN!). Some machines have modified steam wands with sensor probe that will measure the milk temperature and shut off the steam when heated to set point. You will find all these features handy at first as it gets a novice worker quickly up to speed to produce product. But once they get the proper Barista training, most will not use these features as it's generally faster to produce orders the standard way. (also a good Barista will always present a professional looking cup!)
** I've noted that repeat customers appreciate the effort that goes into a properly brewed cup of coffee. Otherwise we would all go to a coffee vending machine (with instant coffee, Yuk!)
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1 Answer

Steam wand

As the espresso is being made, you can steam the milk by opening the valve that goes to the wand. (sometimes there is a "switch")
To steam milk:
-Fill pitcher (or whichever container you want) with milk e**ugh for about 2/3 of your cup. A thermometer would be helpful.
-Place pitcher under the wand and lift it so that only 1/2 inch is under the surface of the milk.
-Open the steam valve. The milk will expand as it heats. Lower the pitcher to maintain the 1/2 inch depth. You should hear a "shushing" sound and have ** splattering.
-When milk is about 150 F (or preferred temp), close the steam valve and wipe the wand with a damp towel or else themilk will cake on the wand.

Good Luck

Dec 01, 2007 | Krups Bravo Plus 872 Espresso Machine

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