Question about DISH Network IR Remote Control

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IR remote-Bizare Problem

Receiver (dual) only about 6 feet from RC. About 6pm every evening the RC quits working. We can turn the overhead light on and it works. turn it off and the RC quits again. Dish sent a different RC and it is also doing the same thing. I heard florescent lighting can cause this, but no florescent is on. HELP - any ideas. We bring the RC 2 in to den and put in single mode and the UHF receiver works great.

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  • shhnana Oct 06, 2008

    Thanks, I will try this. Sorry I confused the issue. The problem was with Remote control 1 which is the infrared. Will Dish provide the IR 8.0 remote or will I need to purchase it elsewhere.

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Okay I am a bit confused as to the exact problem you are having but I will give you multiple avenues to resolve thios issue.

Assuming that the issue exists with TV1's remote:

Some IR remotes experience interference with other peripherals at times. The easiest way to resolve this is to get an 8.0 remote that is IR/UHF capable.Using the front panel buttons or the old remote place the receiver into UHF Pro mode by pressing menu-6-1-6 . You should be on UHF Pro setup: move the highlight to the left and go to the enable selection, press select and move the highlight back to the right to done.exit out of all screens. Then press the menu button twice to get to the system info screen.Here we will be canging the remote address of the new 8.o remote to the number for the primary remote address. This number is near the bottom of the screen. On the 8.0 press the small SAT button in the upper left hand of the remote and hold until all light on the top light up, enter the number on the screen for the primary remote using the keypad on the 8.0, press the pound sign, the SATbutton should flashh three times, then press the record button. Now you should be able to use the new remote normally. You will need to program the remote to the TV if you were able to control volume and turn TV on and off before. Since this is a different model remote it may or may not be compatible with the TV. If you need assistance with programming the remote to the TV itself just post another request for assistance and one of Fix Ya's Expert will hook you up. You can also find the solution in the archives of previous solutions as that issue is commonly addressed in this forum.

If the issue lies with the TV2 remote I would suggest moving the antenna off the back of the receiver into the room TV 2 is located. This can be accomplished by following the following diagram. If you still need assistance please let me know. I hope this solves your issue.







IR remote-Bizare Problem - 80e7e46.jpg

Posted on Oct 06, 2008

  • Jim Franks Oct 06, 2008

    You normally would have to buy one but I might be able to get one sent to you at no charge if you call Dish and explain to them the situation. If you live close enough to a installation office most will be glad to assist you with the remote issue to eliminate a trouble call. You also may have a remote that is already capable. To check this see if you can remove the green tab and switch it to the opposite side which may be a blue TV2 tab or a black uhf pro tab. The tabs slide out pretty easily once the battery cover is removed and one can actually see if the underside of the current tab is a different color once the cover is removed. If you do not get an acceptable resolution let me know and I will see what I can do to get you one. I just have to stay within FixYa's Terms of Service.

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