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Re: unable to swith off
Do a manual restart then swithc it off the usual way, to do a manual restart you hold down the black menu button and the top power button for 5-10 seconds it will restart with the apple logo on the front then once it has come up with the slider hold down the power button until it switchs off.
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The phone seems to hang up because there are errors in the software. So to reset remove the battery and the memory card from the phone. Using your PC , scan the memory card for any corrupt files or media files with virus- it is possible when they are downloaded from unsafe sites. If so remove or format the card. Now replace the card and battery and switch on the phone. If the phone hangs up then it is confirmed that the software is corrupt and will need a reinstallation. Seeking help from the authorized service /support centre is most ideal. Take estimate and decide.
Your fault is that you have installed two SW doing the same thing simultaneously. I also did the same once on my E61i and suffered for a month. Tried everything including re-installing the firmware and failed at it. Then one day the miracle happened. I was trying to swith it off when I remembered that for any such probs the profile has to be General. Do that. Then I rebooted the phone and dialed *#7370#. It asked for security code and I gave 12345, the default security code for all nokias. And it set to factory settings and I was in communication once again.
You to try this trick. and remove one of the anti viruses. Always use only one as two or more clash with eachother and hang the phone.