Question about Kenmore Oasis HE 27062 Top Load Washer

5 Answers

F1 error message comes on every time I start our washer after lid lock engages!

F1 error message comes on every time we use our Oasis washer right after the lid lock light comes on! After calling Sears service center and being told they will have to send out a tech at a rate of $100.00 for the assessment of the problem I told them they can send someone out however they can hold their hands on their butts as this expensive washer and dryer combo ($1900.00) which is only a year and a half old. We've have our previous combo for over thirty years before it needed to be replaced and nary a problem until the very end. What circuit board is bad and what are the steps to replace the same? The machine is great, however the service staff from Sears is with attitude unfortunately for them mine is worse!

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  • bodo4847 Oct 03, 2008

    I called the number suggested 800-659-7026 (Sears Recall Department)twice and spoke with two different people. Jess was the first. He informed me that they did not have any information on a recall and said I should call the Federal Trade Commission to issue my complaint. He even gave me their number, 877-382-4357. The second call was to a Nan who also told me they did not have a recall and that I should try to call the manufacturer (Whirlpool)for a resolve of my problem.I informed her that I didn't pruchase the washer from Whirlpool I purchased it from Sears! She also added I could of course call Sears and pay for a service tech to come out to repair this problem! Yea right! It's time for a class action law suit!

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  • Master
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In response to the solutions which post the number to call, I just called 800-659-7026 and the representative said that my model will be included in the recall. The only Oasis washer not included is model 110.27082600. He said that corporate is tied up in litigation. He has no estimated date for legal issues being resolved. Contrary to the other solution where a technician is coming out to fix the problem free of charge, my service rep said he could arrange service but that it would cost $60-70 for the visit, not including parts.

I aired my disbelief at this, but all I got was touchy-feely "I know how you feel, and if I had a washer I would feel the same way, if only they could hurry up with this litigation and we can get it going!".

This is unbelievable. I will try calling again, and in the meantime, I am glad that my washer still works.

called 800-659-7026, which seems to be a 3rd party "recall" center for appliance companies, for my F1 error code. All Kenmore HE Elite Oasis machines with Serial Numbers beginning with CS48-CT49 are in the process of being recalled; however the mailings haven't gone out to customers due to hold-ups in legal with wording. Machines with these serial numbers require an upgraded control board and it takes about 10 business days for the part to come in. They ordered it with no questions asked and are coming out July 14th to replace it free-of-charge.



Call this number 800-659-7026. It is Sears rework department. They know about the problem with the control boards and they are coming out to replace mine for free. It is almost 2 years old. I was told that they are sending out letters to all to notify everyone about the problem and how to get it fixed. already replace mine with my own money.

Posted on Oct 03, 2008

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  • Master
  • 558 Answers

HI there,
Thanks for using Fixya.
Generally "F.." appears in the display shows, then do the following:
Reset the error message as follows: To cancel the error message, turn the rotary selector switch to "Stop/End" or press the "Start/Stop" switch for approx. 5 secs. Then switch the appliance off and then back on again. 
If the fault message reappears, then it need proper diagnose.
You can contact to the other Service Engineer for its Repair which will diagnose the problem, carefully and cost you minimum, other than Sears.

Regards Ellin

Posted on Oct 03, 2008

  • Puneet Jain
    Puneet Jain Oct 03, 2008

    Let me know your City Code, so I can suggest you nearby Service Engineer.

  • Puneet Jain
    Puneet Jain Oct 03, 2008

    Here is the Service link for United States:


    Services 

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F1 is a problem with the control board - you need a new control board

There are three long screws behind the control unit "hood", in the back-top of the washer, facing straight up and down. After unscrewing, I lifted up the hood up and forward, and there was a black box - the electronic control. First, you should check all the wires and make sure the connections are ok. If that still doesn't fix it, unplug all the wires, and take the electronic control out by unscrewing one 1/4" bolt. Put the new one in and re-wire everything (it shows what wires go where on the electronic control box - named by colors).

(http://www.fixya.com/support/t295790-kenmore_elite_oasis_top_load_washing)

Posted on Oct 03, 2008

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  • Kenmore Master
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F1 error is primary error failure. This is often associated to problem with the control module.

First unplug power cord for ten minutes, and see if this clears the error.

If it does not work, start calling Kenmore at 800-659-7026, or using the number listed on the owner manual, on some model f1 is even caused from a factory defect and they will fix the appliance for free.

See here for example.

Posted on Oct 03, 2008

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THE PRINTED CIRCUIT BOARD IS BAD. DO NOT BLAME SEARS FOR THIS I SHOULD OF HAD A SURGE PROCTECTOR ON THE MACHINE. THIS may cost you like $250

Posted on Oct 03, 2008

  • Starnley Johnwells
    Starnley Johnwells Oct 03, 2008

    hope this helps

  • Starnley Johnwells
    Starnley Johnwells Oct 03, 2008







    the control board is defective

    This simple test will help determine whether the printed circuit control board or the touch pad is defective when F1 error code is present.

    Note: Some models incorporate the touch pad in to the electronic range control (ER)C as a single assembly, in which case this test is not necessary. Simply replace the ERC (Clock).

    Warning: If you feel in any way uncomfortable performing this test or making this repair, please contact a qualified appliance repair technician.

    1. Disconnect power to the range (unplug the range power cord or turn the power off to the range at the circuit breaker). It is very important that the power to the range has been disconnected, so please double check before continuing.
    2. Gain access inside the control panel.
    3. Disconnect the touch pad (also called keypad or membrane switch) ribbon from the ERC.
    4. Make sure there are no lose wires, or anything else that may cause a short when power is turned back on. Assemble the control panel back the way it was.
    5. Turn the power back on.
    6. Wait for at least one hour to see if the F1 code comes back (usually accompanied by a beeping sound).
    7. If F1 comes back, replace the ERC. If it does not, replace the touch pad.

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https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/409753510a90c8be852571e90073421b/$FILE/8178583.pdf


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THE PRINTED CIRCUIT BOARD IS BAD. I DO NOT BLAME SEARS FOR THIS I SHOULD OF HAD A SURGE PROCTECTOR ON THE MACHINE. THIS MISTAKE COST $175.00. SO LIVE AND LEARN

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Error - LiD


Probably something wrong with the lid lock system. You should here a good sized click and the lid lock light should come on. If not, its probably a bad lock system. Good Luck!!!! Jim

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