Question about RIM BlackBerry Pearl 8100

1 Answer

Pearl roller ball

All of a sudden the roller ball won't work when i try to push it down. It works moving it in every direction but when i press on it to select an option it doesnt do anything. HELP!!!!!
thanks!

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  • byrdvt Nov 01, 2008

    I have the exact same issue, as of today. Very frustrating; will try to clean per the instructions in the link.

  • Anonymous Feb 26, 2009

    when i click the ball in, it will not process it on the phone. i have to use the enter key to get anywhere on my phone but the ball works side to side and up and down but just will NOT register that i am clicking it

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  • 84 Answers

It might be a case where the track ball has some dirt or debris underneath it. First, turn the device off. Next, press down firmly on the track ball while at the same time rolling it in every direction. Hopefully that will knock loose any debris. Another tip to try is to wet your thumb with a little water and do the same thing.

If those two options don't work, you may try taking out the track ball and blowing out the slot with some compressed air. Below is a link that shows how to remove and clean the track ball:

http://www.blackberryforums.com/general-8100-series-discussion-pearl/113889-how-clean-trackball-your-pearl-8100-a.html

Posted on Oct 05, 2008

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If it were a software problem, then I would imagine you turning off the phone (battery pull) would clear this up anyways.

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