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Janome customizer 2000 reader/writer

When I try to write designs from my reader-writer customizer 2000 it tells me -failed to open serial port,my port is working properly hi my name is gloria and i was amazed when i found this site and found that i am not alone with this problem.
MY CUSTOMIZER 2000 is doing the same thing. i have tried every thing possible to fix it but to no avail. every thing goes fine untill i click write to scancard and then up comes little box port cannot be found. have checked and tried all ports same thing

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  • bvs9 Dec 17, 2008

    I to have this problem and have tried many different things. Also I have spent quite a bit of money, i would really like to solve this as it's driving me insane.

  • goatsrgreat Dec 18, 2008

    I just bought this same item and I hope I don't have this problem but incase I do what would I do to fix it? Thanks

  • Kathihime Feb 18, 2009

    Failed to open serial port message when try to write.

    Busy light blinks.
    Power light on.

    I have tried 3 ports in total and all provide the same message. How do i fix this?

  • J. Arnold Aug 20, 2015

    read through these faq's.



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I have the same problem with mine. I have tried everything. Baud rate, com port, new cable, asking Janome... nothing works. These boxes are very expensive since Janome has decided not to sell them anymore. :(
Shame on them! We all bought this product and paid a lot of money for them, now we can get no answers to our questions on how to correct this problem, much less any kind of poduct support. I am sorry for venting but I am very frustrated with trying to figure this out for the past year!
I can't afford a new machine... wish I could. Being able to embroider would help our family financially as I did embroider for others. If anyone has any answers to this problem please let all of us know.
Short of finding a company that makes reader writer boxes that would work with the machine I think we are "dead in the water"
Again please forgive this rant.... Just frustrated!!!!!!!

Posted on Sep 14, 2009

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  • Sharen Huff Nov 30, 2011

    I have the same problem with Customizer 2000... just downloaded version 1.5 hoping it would fix it...NOT! Has anyone been able to use the USB port with any USB to Serial adapters? I just tried the TU-S9 Trendnet cable and doesn't work.. Hate to keep investing in different adapters. HELP!

  • Tracey Wilson Aug 19, 2013

    I have this same problem as well. Same error message, nothing working to fix it. Were we all just scammed?

  • J. Arnold Aug 20, 2015

    read through these faq's on this link.


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Something you can try is to go into your communication settings and change baud rate to a smaller # until you find one that works.

Posted on Apr 10, 2009

  • J. Arnold Aug 20, 2015

    I found a helpful link from Australia about customizer 2000.



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3 Answers

My Janome customizer 2000 will not write to the scan card. It says that it will not recognize the serial port.

Hi, I have the same problem with mine. Janome have not been very helpful. I didn't know if it was the card or the card reader/writer. I have a Janome CX500. Have you solved any of the problems?

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Are you using a USB-to-serial adapter?

I *think* what the problem might be is that the COM port's not been set in Customizer. Within either of the Easy/Customizer apps, go to ScanCard>Communication Settings ... you'll open up a dialog box within which you can set which COM port your cable's going to use.

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Is this the first time you've tried to use the Reader/Writer?

I ask only because many people don't realize that a necessary step in setting up communication is to set the "COM Port" designation within Customizer/Digitizer.

If you've not done this, within either application, go to >ScanCard>Communication Settings> and choose the COM Port you want to use (you can find out what COM port the cable's using by going to your Start/Task Bar in Windows>Control Panel>System>Hardware>Device Manager>Ports (COM & LPT). There, you should be able to see what port your cable's using.

Then set that COM in your application's Communication Settings dialog box.

Hopefully, I made sense here and explained it well. If I didn't, please let me know where I went goofy and I'm more than happy to clarify!! :)

Also let me know if that does NOT solve your problem!!

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Janome customizer 2000 reader/writer

hi i have found a solution to this problem if the ladies would like to contact me i would gladly tell them what i did .

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