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Soap dispenser will not open

Whirlpool mod# DU850DWGQ1. I took off inner door cover and replaced spring #3368999, the end of it had rusted off and broke. Replacing the spring did not fix the problem. The plastic mechanism inside the door seems to work properly when I manually operate it, but when I reassemble it the door still never opens. Help!!!

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  • Wilbursdad Oct 04, 2008

    Can you be a little more specific here? What else is wrong with it? The spring cost @ $5. What else do you think is wrong with it? Not really looking to purchase a new dishwasher because the soap door won't open.

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Hello Wilbursdad
Welcome to fixya.

You said, Whirlpool mod# DU850DWGQ1. You took off inner door cover and replaced spring #3368999, the end of it had rusted off and broke. Replacing the spring did not fix the problem. The plastic mechanism inside the door seems to work properly when you manually operate it, but when you reassemble it the door still never opens. Help!!!

It appears to be a 2000 dishwasher model.

Unfortunately I did not meet you soon enough to stop you!!!!!!!!
If the springs rusted and broke, you are putting good money into bad.
I do not like to be the bearer of this news, but more than the springs are bad here!

You need to read this report that I just read before you sink your money into this model!
You may be spending all your time replacing parts soon!

______________________________________________________________________

Here is an interesting report I just read!!!!!!!!!!

Repair or replace?

When to pull the plug on your old washer

Typically, you'll also find a troubleshooting section for more-serious problems
in the owner's manual.

Should you pay for a repair or buy a new model?
The answer depends mostly on the age of your washer,
how much you bought it for,and the cost of the repair.

Follow these guidelines:

When a repair makes sense.

If your washer is under warranty or less than four years old ,
paying for a repair makes sense.
Note that washers under warranty might require service from a factory-authorized technician;
readers have found them on a par with independent repairers.

When a repair might be a wise choice.

If your washer is out of warranty and is four to seven years old,
it might make sense to pay for a repair. Customers generally pay $100 to $200 for a repair.
But you might want to buy a new model even at this stage,
given that today's models have added features.
Higher energy efficiency is another plus: Energy Star-qualified models made after April 28, 2008,
are 43 percent more efficient than conventional models built before 2001 and 56 percent
more efficient than those built before 1993.

When it pays to replace.

The repair costs more than half the price of a comparable new washer.
Data also shows that it doesn't pay to fix a less-expensive washer
eight or more years old.
Thanks to better recycling programs, less than 10 percent
of washers you replace are likely to end up in a landfill.

My advice is cut your losses !
Sorry, but maybe you will get lucky if you repair it!
Thanks for giving me the opportunity to help!


Please do not forget to give a rating before you sign off!
Bless You
Huuum

Posted on Oct 03, 2008

  • Neil Golan
    Neil Golan Oct 04, 2008


    $5.00 for the spring was a great deal!!!!That was worth it!

    It sounds like the release switch in your soap disperser is malfunctioning and not releasing the Door.

    I had a dishwasher that the door was stuck closed once, and I only used the first soap container with the open door only.
    Right now I do not fill both soap cups in the dishwasher with soap either .
    I only use the one soap container and I am saving money on the soap cause it washes great anyway.
    Using both soap containers in the dishwasher is only needed if you have real dirty or dried, or baked on stuff.
    But yes I am using the one with the door and not that open one.


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