Question about Konica Minolta magicolor 2400 Laser Printer

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Paper jam, no printing, constant error

My printer was working fine until it ran out of paper. I replaced it with the exact same paper, and then it jammed a few times, then it only partially picked up the paper, and now it has a constant error message and won't print anything

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  • don94403 Oct 03, 2008

    Pretty much the same symptoms, although I can't say that it occurred when I reloaded paper. I've had several years of excellent service from this printer, but it began producing a paper jam error occasionally, then with increasing frequency and within a week it completely refuses to feed paper. It doesn't even lift the sheet into the rollers. Could it be a scrap of paper torn from an earlier jam, but which I now can't reach? Is there any way to clear it, short of disassembling the entire printer?

  • applewhitem Oct 05, 2008

    I called Konica on this problem and a very helpful rep walked me through it. The problem is the paper feed pickup roller. You have to open the printer, take out the drum roller, and then you'll see a ridged roller at the bottom. This gets some paper dust on it evidently, and it needs to be wiped off with a mild detergent solution and then air blown dry. It worked for me and now my printer is back to normal. The rep also helped me with a setup issue that was preventing me from being able to rotate my toner cartridges. That one was related to the sharing printers option, and was also resolved. I recommend calling Konica directly when you encounter problems. They have helped me several times.

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That's an excellent way to show what to do. But I'm afraid it didn't remedy the problem. But thanks, in any case.

Posted on Oct 05, 2008

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You can Visit the Konica Printer Knowledge base, which explains on a .pdf and with a video, how to clear the basic fuser roller jam with a piece of card.,no printing,etc click the link and put in your product type that wil take to faq page youll see the issue and solution elaborated
http://crm01.konicaminoltaeurope.com/openmind/technic/engineer/qmspubkb.nsf/start
and work your way through the links.hope this helps

Posted on Oct 05, 2008

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