Question about Creative Labs Zen Digital Media Player

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Creative zen 4g mp4 player

My mp4 player is stuck on recovery mode with 4 options to screen but none work also have reset but only gos back to this recovery screen

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  • how123 Oct 16, 2008

    my creative zen won't display anything on the screen or play music it won't even turn off unless you press the reset button.. Do you know where I should go to let it fix?

  • Anonymous Feb 10, 2009

    it won't play music or turn off. screen just frozen in the "shutting down" mode.

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  • 24 Answers

You should try to charge it or take it back to where you got it from.

Posted on Oct 17, 2008

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1 Answer

I turn on my creative mozaic and it goes to a recovery menu.


Support for Zen Mozaic:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic

The player entered recovery mode:
Link to this item (Called: Solution ID: 64004):
http://support.creative.com/kb/ShowArticle.aspx?url=http://203.211.142.197:80/srvs/cgi-bin/webcgi.exe/,/%3fst=377,e=0000000000459562809,k=9142,sxi=12,case=obj(64004),kb=ww_english_add,varset=ws:http://uk.europe.creative.com

It is possible that the reset pin is stuck/activated and
you pushed on the play/pause button while switching the player on.

A clean up and reboot, in this sequence, will not erase the data on the
player.

Sep 20, 2009 | Creative Labs Creative Technology Zen MP3...

1 Answer

Creative Zen screen is frozen on ZEN


If you have tried the reset hole on the bottom, try the mp3 player recovery tool here.

Feb 12, 2009 | Creative Labs Zen Digital Media Player

1 Answer

Creative zen


First off, download the Firmware upgrade from Creative (http://support.creative.com/downloads/welcome.aspx?nDriverType=4#type_4)

Don't run it just yet!

Now, go into the Zen Micro's Recovery Mode:

1. Take out the battery
2. Press and hold the ON/LOCK button in the ON position (far left) and put the battery back in the player.
3. The player will then switch on - wait until "Recovery Mode" appears on the screen then let go of the ON/LOCK button.

The Recovery Mode options include an option to "Reload Firmware".

Now connect your Zen Micro to your PC and run the Firmware upgrade. Your player should be recognized by the Firmware uploader. If it isn't, then then your player has other damage.

Jan 16, 2009 | Creative Labs Zen MicroPhoto MP3 Player

3 Answers

Recovery Mode


Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
5-When the format menu reapears, select the "Reboot" option and listo! You have your Zen as new and should not have problem. Good luck!

Aug 16, 2008 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Zen V Plus MP3


http://serviceman.site88.net/index_files/MP3Players.htm

Aug 03, 2008 | Creative Labs ZEN V Plus MP3 Player

3 Answers

Creative Zen Touch stuck in "recovery mode"


Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
5-When the format menu reapears, select the "Reboot" option and listo! You have your Zen as new and should not have problem. Good luck!

Jun 30, 2008 | Creative Labs Zen MicroPhoto MP3 Player

2 Answers

Creative Zen Touch stuck in "recovery mode"


Hello,

Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

Jun 03, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative zen stuck


Replace hard drive
http://www.hardwarezone.com/articles/view.php?cid=9&id=1331

Apr 14, 2008 | Creative Labs ZEN V Plus MP3 Player

21 Answers

Creative Zen Touch stuck in "recovery mode"


for anyone else who still have unusable devices and the device is not there for the firmware but it is for anything else do this:

1. Plug in the player.
2. Goto device manager remove it's drivers and remove USB Roots (dont worry they'll all reload)
3. Reboot and unplug the player.
4. After windows loads goto add/remove programs and uninstall windows media player. Select downgrade.
5. If it asks you to reboot do so.
6. Then locate c:\program files\creative and just manually delete the folder you can put it back on if you wish later but it's useless and outdated junk.

Now reboot. Plug the device in and install the firmware.

If this works as good for me as anyone else lemme know.

Dan

Feb 03, 2008 | Creative Labs Zen Touch MP3 Player

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