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Computer wont download files, wont let AVG upload new files, redirects me to sites I am not looking for will not let me restore, defrag, play dvds or games. I think i've been high jacked! HELP!!!!

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Sounds like you have a MAJOR spyware and or virus infestation. You can try using Spybot to clean the spyware, but usually when it's bad as you're explaining, your best bet is to backup your files to an external or flash drive and wipe the computer, reinstalling a clean copy of Windows (or system restore / system recovery, depending on what software came with the computer).

Remember, even if you get rid of all the spyware, which is doubtful at this point - you still don't undo the damage that the spyware has done, so you may not be any better off after cleaning.

Hope this helps - good luck and remember to rate!

Posted on Oct 02, 2008

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Posted on Jan 02, 2017

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If hard drive checks out w/out errors, you may be suffering from a virus that has corrupted files. The easiest and fastest approach is to restore to factory settings using the restore disk(s). If you haven't backed up your important data, download AVG with another computer, put it on a CD, install it on the problem computer, if possible, then start the problem computer in Safe Mode, then run the AVG program. It will default to batch mode when run in Safe Mode. If you have viruses, it'll get hundreds off your computer during the batch run. You may have to turn off Windows' System Restore first, to ensure the viruses don't get reloaded.
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First, download AVG antivirus2_bing.gif at file:///C:/Users/Owner/Desktop/AVG%20Free%20-%20Antivirus%20Download%20Best%20Virus%20Protection.URL
then reboot yor machine while holding the F8 key as it boots back up. A menu will apear. Choose -->"start windows in safe mode with networking".
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A new laptop is already going almost as fast as is possible when it is new. RETURN IT FOR A REFUND, AND BUY A DIFFERENT ONE!!!
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Use system restore to a restore point before your computer crashed. AVG is one of the best antivirus programs out there. I even recommend it.

If your are using Vista, insert the DVD and boot from the CD/DVD. When you get to the install page select the repair your computer option.
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On a personal tip:

I am currently using BitDefender Tolal Security and I am recommending this one also.
If you have formatted your harddrive, then you are SOL!!!

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